• Report: #1001744
Complaint Review:


  • Submitted: Wed, January 23, 2013
  • Updated: Wed, January 23, 2013

  • Reported By: Angela — St. Louis Missouri United States of America
San Francisco, CA Internet United States of America

Hotwire.com Purposefully misleading advertising San Francisco, Internet

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Id like to make fellow consumers aware of false advertising by Hotwire.com.
655 Montgomery St Ste 600
San Francisco CA 94111-2627
Often discount websites for hotels may allow for reduced rate.  However I had the experience with Hotwire that this reduced rate was grossly exaggerated and feel that fellow travelers should be made aware.
When I booked, I thought I was getting a fantastic rate ($158) on a hotel that was listed on the site as originally $289 a more than $100 savings per night.  I booked the hotel and discovered that it was a Hyatt.  When browsing Hyatts website directly,  I noted the room (+ free breakfast not offered through Hotwire) was only $170.  This is merely a $12 savings rather than >$100 savings.  In light of the free breakfast and room type guarantee, I would have booked directly with the hotel.
I called Hotwire to inquire about their advertising of the room at originally $289 and request a refund of the 2 rooms I had booked for 3 nights.  They did not issue me a refund.

This report was posted on Ripoff Report on 01/23/2013 07:36 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hotwirecom/internet/hotwirecom-purposefully-misleading-advertising-san-francisco-internet-1001744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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