Hotwire.com Purposly misleading! Internet

In rebuttal to this posting, I have to say that it seems like it's the user who didn't do their due diligence when searching for a hotel in Vegas that caused this mis-hap, not the fault of the company that they went through.



When you go to hotwire you have the option of selecting or de-selecting your hotel requirements. With more and more hotel-only properties popping up in Vegas now, it seems absolutely reasonable that hotwire would provide an option for non-casino hotels.



The fact that you did not double check your selections before finalizing your purchase is on your shoulders, not hotwire's. Especially knowing that the hotwire main model is a best price hotel but you don't know the hotel till you actually purchase option. You should be more diligent on your criteria selection of a hotels amenities or lack thereof.



Your statement about the hair dryer is just totally out of place, to that fact, would you reasonably expect them to also list if they have a bed, carpet, drapes, toilet, etc? No, they would list amenities that are specific to the property, not necessarily the room.



Anyone who uses a discount travel broker (hotwire, priceline, travelocity, expedia, etc.) has to take responsibility for their own and make sure that before they click that final buy button that they are indeed covering all of their bases. It's that simple. To blame the company over your lack of review is not right.



Now to the customer service side of things, I can't personally speak to, but it seems rather odd that a publically traded company who does hundreds of millions of dollars a year in business would have such rude customer service. I'm sure there must be some consumer distortion of the real customer services recieved by the consumer as we are all apt to do that when we are in an less than jovial mood about a transaction not going the way we planned.



So lets take responsibility for our own actions and not be so quick to bash the company we chose to use for our discounted options.



As a final note, it's Vegas, does anyone ever really stay exclusively at one casino? No, not unless you are a high roller who is wooed by the casino directly, so to complain that you would have to cab it in vegas is like complaining about having to take a subway in New York. You probably would have done it anyway even if you stayed at a property with a casino, so that's not really a valid complaint.



Just my two cents on the matter.