• Report: #985996
Complaint Review:


  • Submitted: Sat, December 22, 2012
  • Updated: Sat, December 22, 2012

  • Reported By: JR — New York New York United States of America
www,hotwire.com Internet United States of America

Hotwire.com the 4 Star Hotel did not match Star Rating, Location, other "Hotels in this Class" or the savings based on the "average" price for this star group. Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I travel often and do my own research and book online.
After considerable research, I was on Expedia's site and page that contained a listing for 
the Hotel Angeleno, 3.5 stars, $206/night, location Brentwood/ West LA - the same page 
showed Hot Wire's special: 
4 star offer for Century City/ Westwood
Priced at $151/night.  Average price for this class $313/night.
The pop-up for "Hotels in this class" showed: Palomar ($346), Inter Continental LA ($469),
                        Beverly Hilton ($302), Luxe Hotel, Sunset Blvd. ($313) & Avalon ($270).
Their Map: was not exactly accurate or limited to Westwood or Century City, but included West LA
and Brentwood (a thin band that was on the westside of the 405 Frwy.

I spoke at length to 3 different supervisors to no avail. *Their map was drawn to include the hotel in its northern most corner (no other site (12) includes the Angeleno in Century City - some include it the Westwood/ Brentwood  location.
*The Angeleno Star Rating is subjective - although the 5 pop-up hotels all had unanimous 4 Stars from 12 other major on-line travel sites - on the same 12 sites, just 5 gave the Angeleno 4 Stars, 6 gave it 3.5, and Kayak awarded it only 3 Stars.  
*The very low listed price of the Angeleno had no bearing on my case as far as Hot Wire was concerned -
They were able to average out by including the InterContinental in the group.
*The 5 pop-up "hotels in the class" has become more infuriating - of the 5 above, as previously stared all have unanimous 4 Star ratings, but as of yesterday the Avalon has been replaced by you guessed it, the Angeleno.
*One last word about the Angeleno, it is located just off the 405 Frwy, one of LA's busiest - check out customer comments (even on Hotwire's site)-apparently half the rooms are exposed to constant Freeway
So beware of choosing from a Hot Wire Star group - there will be one LOWBALL HOTEL in every STAR group that just happens to become your "confirmed" hotel. 

This report was posted on Ripoff Report on 12/22/2012 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hotwirecom/internet/hotwirecom-the-4-star-hotel-did-not-match-star-rating-location-other-hotels-in-this-c-985996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Hotwire.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?