Complaint Review: Household Furniture & Appliances
- Household Furniture & Appliances
626 S.W. 6th St.
Grants Pass, Oregon
United States of America
- Phone: 5414797561
- Category: Specialty Stores
Household Furniture & Appliances Holey Sofa, Deceptive Sale, Misrepresentation of Goods Grants Pass, Oregon
*REBUTTAL Owner of company: Carol, I am sorry you were not satisfied.
I looked around some more & looked at a leather set that was nice but had a 6-7" scratch on the side of it. I pointed out the mar to the saleswomen & she said "oh, that's just a fold in the fabric" like I'm stupid & can't tell the difference?
I went back to my original selection & asked her again if there was anything wrong with it, she stated again there was "Nothing wrong with it" , I could not inspect it myself because it was jammed up against some other furniture & NO way to get around it.
I paid for it & had it delivered. Within 3 hrs. of it being in my house I turned on the lamp next to the end of the thing & discovered a 2" hole! I called the store immediately & asked them to come pick it up as I would not accept a holey sofa.
Their offer was I pay them $100.00 for restocking & they would pick it up or they would repair it. I did not go shopping for a sofa that needed repair, I could have gotten one from the Goodwill or a yard sale if that's what I had wanted, & for alot less dough.
This saleswomen blatantly lied to me & they expect me to accept this disceptive crap & their holey merchandise. It's now one month later & the sofa sits unused & covered up in my living room waiting from either some satisfaction from my credit card company or a court of law.
This report was posted on Ripoff Report on 04/01/2012 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/household-furniture-appliances/grants-pass-oregon-97526/household-furniture-appliances-holey-sofa-deceptive-sale-misrepresentation-of-goods-g-862313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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