Household Mortgage - HSBC Mortgage Services Incompetent ripoff. Unable to enter payments properly Brandon Florida

I have also been a victim of this co. Our credit is so bad now because of this co. we cannot refinance. I think a class action lawsuit would be the best way to go.

They are also playing games with my account. On 9/8 for no apparent reason they decided to make 15 various transactions and in the mix reversed two payments. The following weekend I received a call from collections stating that we were two payments behind and demanding payment of more than 3k. Needless to say we were caught off guard. After telling the rude collections folks, that we were not behind, they told us to contact Customer Service on Mon. Thank weekend was shot. Had to end up faxing the disputed payment history via a bank statement. Called and called, no response from HSBC. Payment amount was adjusted without any call to 1700k. Called back again and got the same song and dance that a payment was rejected in July. Huh, again! So I just faxed yet another bank statement. These people are dirty. DO NOT DO BUSINESS WITH THEM.

I have filed a complaint with BBB and the Texas Attorney General. I would also be interested in a class action if anyone has started one or is thinking of consulting an attorney.

#1. My husband & I also refinanced our home of 15 years, in 2002, to reduce our term and interest, and pay-off faster to ensure a future for our children. Everything was going hunky-dory until the new year escrow was configured. They figured it WAY too low and did not account for our taxes. I called to inform them of their mistake, to which they replied that they made no mistake. I specifically detailed our tax & insurance information and they were to review it and 'get back with me'.

Meanwhile, they had applied our escrow surplus to our payment, and told me when I called about THAT mistake that if we paid more that the payment would be sent back. Rather that face not having a payment posted AT ALL I payed what they asked for. I went thru this for 3 months, all the while, begging them to adjust the escrow monies. If I paid what I KNEW we owed they would not accept the money.

They finally got the excrow fixed and sent us a bill for over $4000. When I called about this they told me that "we had not paid our total payment due for 3 months and all the money was due" to satisfy the deficit. So, that meant we had to sacrifice and scrounge or face them foreclosing our home.


#2 We also had a prepayment penalty, of 3 years in the contract, but I had received a letter @ 6 months into the loan saying it was reduced to 2 years. All well and good, until I called to get confirmation of this. They told me regardless of what we received in the mail, our penalty was what was listed in the contract.

The Ohio Attorney Generals office 'convinced' them to release the penalty, in a matter of days.

#3 Recently, we made a move to restructure our payments to overcome a hardship. The associates politely informed us not to make payments during that time, as they would not be accepted while they were doing the restructure. Well happy day, after doing what we were told, and finally receiving confirmation on our reduced payment amount, we were behind on our payments.

The company kindly told us they are forclosing on our home for non-payment, and we would have to pay the total amount + costs and attorney fees. One day the amount was $4019.

Two days later it was $6400. Then it was $5500. I got tired of the runaround and asked them to submit something in writing. This figure was not sent til we rolled into a new month, thus adding another payment + more costs and attorney fees for $7800.

Just last week after calling to ask where to send the money they said that amount wouldn't cover it, we needed over $10k. That was the day we consulted an attorney.

If you are considering refinancing, ASK ASK ASK if the company is affiliated with Household. Even if it says something else (ours was Decision One) it may be a subsidary company of Household.

All I can say, is this company has ruined our lives, our credit and our future, thus totally defeating the purpose of the refinance in the first place.