• Report: #1068123
Complaint Review:

Houston Eye Associates

  • Submitted: Thu, July 18, 2013
  • Updated: Thu, July 18, 2013

  • Reported By: louise — Weston Lakes Texas
Houston Eye Associates
1429 Hwy 6 Sugar Land, Texas USA

Houston Eye Associates Optical service, not doctors. Rude, unhelpful in several locations. Awful employees in these places. Sugar Land and Houston Texas

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Houston Eye Associates is a huge outfit with probably 35 or 40 offices.  They have doctors (MD ophtalmologists) and sell glasses.  This is not about a money ripoff, even though everything is vastly overpriced.  This is about a service ripoff.  My glasses are very fragile, and I live about 40 miles from the Sugar Land office where I purchased them.  I use their doctors because I have an unusual visual problem and have to see one of their specialists.  The doctors I have seen were fine.  But the treatment of people in the doctors' area and in the optical department is abominable.  In every location of theirs that I have been to, the employees dealing with the public are totally rude and just terrible.  And I am not especially sensitive.  Today I hung on the phone on hold for an hour trying to get them to order a new earpiece hinge for my glasses, and I never got through to the optician.  It is unnecessary for me to drive 80 miles round trip for this.  The problem has happened before, and they can get a new (overpriced!!!!!!!!!!!!) earpiece hinge in a day.  It is a simple repair, but you can never get through the blankety-blank desk people.  It will cost me less than $100 if it ever gets done.  I should cost about $10, maybe.

There are always a zillion people in their waiting rooms.  I have had it with them.  Surely there has to be a better way.  My lenses are extremely expensive, so I don't keep a spare pair lying around.  I am a paying patient.  These glasses cost me upward of $1000.00.  That is one thousand dollars, with three zeroes.

The owners of this business need to know how the public hates them.



This report was posted on Ripoff Report on 07/18/2013 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/houston-eye-associates/sugar-land-texas/houston-eye-associates-optical-service-not-doctors-rude-unhelpful-in-several-location-1068123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Houston Eye Associates

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?