Complaint Review: HowAboutWe.com
20 Jay Street, Suite 932, New York
- Category: Dating Services
HowAboutWe.com Deceptive Business Practices - Continues Charging Recurring Membership Four Months After Cancellation howaboutwe.com New York
*UPDATE Employee: Cancellation Request
This company charges a monthly recurring fee. I wanted to cancel my membership after my first month free trial, but when I tried cancelling my account online, their website said there is no online option to cancel, all cancellations must be done over email by sending an email to firstname.lastname@example.org. I did that before the deadline prior to the next month's charge, but received no reply or acknowledgement. My credit card was charged, so again I tried emailing them with no success.
I've tried emailing them multiple times over the course of the following few weeks, no response. So I contested with my credit card company. The next month, I was charged a second time, even though I've never used their service after the first month. I emailed the company, no response. I contested with credit card company a second time and asked them to block all further charges.
Since that time, I've been charged two more times, for a total of four total unauthorized charges. Each time, I have to call my credit card company and contest the charges and try to get them to block the company from charging me further, but somehow it gets through. I've tried emailing the company over and over, no replies. There is still no option to cancel online, the only recourse is to email them, but they do not reply and continue charging my card.
I want my money refunded in full for the four charges and and I want them to stop billing me going forward. This has been a nightmare!
This report was posted on Ripoff Report on 03/05/2014 09:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/howaboutwecom/20-jay-street-suite-932-new-york-11201/howaboutwecom-deceptive-business-practices-continues-charging-recurring-membership-fou-1128633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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