ED Magedson – Founder
HP (Hewlett Packard)Cupertino, California United States of America
I bought a HP computer in 3/09 but my existing HP printer would not work. HP told me I needed a compatible HP printer, sold it to me over the phone. A couple months ago I bought triple volume ink cart for 2X retail - seemed a good deal - but it ran out of ink in short period. I don't print a lot. HP tech help said the heads were bad and I needed an "upgrade" of my printer for $134. I ordered it, received it on 12/10/10. Instruction said the disc would start automatically to install the unit. It didn't. I called their tech support but it was me who found a way to start the installation. Today I discovered the same printer for sale at Wal-mart fr $74.oo! I called HP about the descrepency and their response, in essence, was "Gee. That's too bad. You bought, you got it." I will NEVER buy HP products again. I question now if there was ever anything wrong with my printer originally.
This report was posted on Ripoff Report on 12/13/2010 01:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hp-hewlett-packard/cupertino-california-95015-4010/hp-hewlett-packard-hp-sells-over-priced-not-needed-equipment-cupertino-california-671045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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