HP - Hewlett-Packard Sam, Ken, Natalie False Rebate Promise New York Nationwide

Hi My Name is Mohamad M Faroqui and i recently bought a HP Laptop notebook pc from HP.com I have been a loyal HP customer since 2 years now and this is my 2nd HP Laptop.The Order number is H102743962 and i was happy with it.
Then one fine day i called HP to check when my laptop will be shipped and this is where the problem started the customer care executive was Sam and he said your purchase qualifies for a $ 70 rebate and you forgot to buy when while making your laptop purchase and then he said i will make special request for you and make sure you get that rebate so please buy this printer.Taking his words i bought the printer and i forgot to ask him about the rebate and he hung up and then i again called up HP to check with this guy Sam but this time someone else picks the phone and they say i dont qualify for the rebate and i wont be able to get rebate or refund.
I felt cheated and i felt i was fooled then i tried emailing the HP office and this is what they replied:
Dear Mohamad,

Thank you for contacting the HP Home & Home Office Sales Center.

Mohamad, I apologize for the inconvenience caused to you and understand your concern. I request you to please contact our Customer Service department at 1.888-999-4747 and ask for the Supervisor as they are the best people to assist you.

On reviewing your cart I saw that you might have forgotten to add the extended service plan to your purchase. This is a one time investment but will add an extra lifeline to your product. There are various options available ranging from one to three years.

I hope this information has been of assistance to you. Please reply to this message or for online Chat assistance please visit - http://www.shopping.hp.com/webapp/shopping/help.do if there is anything further we can do. For your convenience, you may also call the HP Home & Home Office Sales Center directly at 1-888-999-4747 between 7:00 AM - 2:00 AM EST, 7 days a week. Our HP Home & Home Office representatives are trained professionals who can help you decide on the right HP product for you.

Also do not forget to register for My Print Rewards programme. There is no charge or fee for registration. My Print Rewards Members receive exclusive instant offers and special deals on HP ink, toner, and paper. Great offers are always available, so sign up and start saving today. This program is small gesture from HP to thank and appreciate its valuable customers for their business and being a part of the HP family.

Lastly, if you are interested in hearing about new product offerings, promotions and special discounts, simply reply to this email and I will be pleased to sign you up for our award winning e-newsletter. Providing us with your full mailing address will also allow you to receive our catalog, which is issued several times annually.

Thank you for your interest in the HP Home and Home Office Store, we value your business and support. Our goal is to continue bringing you quality products and solutions.


Best regards,

Diana

Email/Chat Representative.
HP Home & Home Office Sales Center
All are trying to sell me something or other but no one is understanding what i want.Now i called HP care again and this Time KEN picks up the phone and she says dont worry you will get the rebate back in your account as credit refund as soon as you receive your notebook.So now i have received the printer and the notebook and i try calling again to HP but they keep transferring my phone from dept to the other and i am really being taken to ride by this s**t hp service.I really dont know what to do .Please help

Mohamad
Elmhurst, New York
U.S.A.

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