• Report: #930937
Complaint Review:

HP Home and Office Store

  • Submitted: Wed, August 22, 2012
  • Updated: Wed, August 22, 2012

  • Reported By: SheriC — Dundee Oregon United States of America
HP Home and Office Store
Internet United States of America

HP Home and Office Store Did not follow through on Promise to Correct issue , Internet

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Their customer service is non-existent. They do no give you the option to change shipping address until after order has been placed and then do not follow through with their promises to correct the shipping address after calling multiple times. When asked what will happen if my computer is shipped to the wrong person they offered a compensation of $20.00, the computer cost $360.00. Simple fix would be for them to contact FedEx and change the address but they did not do this any of the times I called and was advised that they would. I verified with FedEx that no request was received from HP to change the address. 

This report was posted on Ripoff Report on 08/22/2012 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hp-home-and-office-store/internet/hp-home-and-office-store-did-not-follow-through-on-promise-to-correct-issue-internet-930937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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