Complaint Review: HP Support
HP Support HP 24/7 Support WORST SERVICE EVER--RUN AWAY! MASSACHUSETTS
*Consumer Comment: HP Remote Services vs HP Smartfriend
Worst Service ever!
Do not waste your money! They tell you they are available 24/7, those are the uneducated underlings that don't know how to fix your computer. After spending 20-hours online with these folks and taking my computer from running slow to completely dark they escalated me to upper level support.
These folks are available specific hours and by appointment only. They missed appointments. Dropped calls and did not call back. After 4 days of rescheduling and waiting I finally took my computer to an expert to try and save it only to find that the "support" team had removed registry files need to operate.
The nightmare continues. When I tried to cancel my subscription and pay the 50 dollars for the first month (which I only used for 2 weeks) they want a $70 cancellation fee! If your into frustration and anguish this is the group for you. Working to get my credit card company to block charges.
This report was posted on Ripoff Report on 02/04/2014 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hp-support/select-stateprovince/hp-support-hp-247-support-worst-service-ever-run-away-massachusetts-1120775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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