Complaint Review: HP - Palo Alto California
- HP 3000 Hanover Street Palo Alto, California U.S.A.
- Phone:
- Web:
- Category: Computer Fraud
HP Rebate Nightmare Palo Alto California
*Author of original report: rebate finally received
*Consumer Comment: i wont buy hp agian either
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I bought HP Pavilion a1710n in January at the Military Exchange in Stuttgart, Germany. (I also own HP PDA, HP Printer, and an HP scanner) I applied for the $50 rebate within two days. After 5 long distance international phone calls and half a dozen emails I still do not have my rebate.
I was told that the first check was returned undelivered - even though I confirmed that HP had my correct address. I asked them to resend. When after another 6 weeks went by, I spoke with Jason who was rude. He refused to connect me with his supervisor - or even give me a phone number -Jason said I'd have to get that from "the web page...company policy."
I next reached Deborah who was very pleasant, looked up my rebate status - and said that the check had been sent on the 29th of May. I find that hard to believe as today is the 5th of July - normal mail to APO is 7-10 days.
Another minor complaint - system was advertised with PCI-Express, but to use slot, I had to buy a new power supply.
Overall, this has been such a bad experience, I'll never buy another HP product (including printer supplies)- and would recommend others avoid HP.
Jeffery
APO AE
U.S.A.
This report was posted on Ripoff Report on 07/05/2007 12:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hp/palo-alto-california-94304-1185/hp-rebate-nightmare-palo-alto-california-258843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
rebate finally received
AUTHOR: Jeffery - (U.S.A.)
SUBMITTED: Saturday, July 07, 2007
I finally got the $50 rebate yesterday. No postmark on the envelope, so no way to determine when it was mailed - but seems likely that HP took 4 months to process the rebate, and then held the check for an additional month before mailing it - not a company I will buy from again.
#1 Consumer Comment
i wont buy hp agian either
AUTHOR: Mark - (U.S.A.)
SUBMITTED: Thursday, July 05, 2007
hp support sucks and cant help you out at all. they sell products with trial perod programs on it and dont tell you.
ill go dell next time.
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