I have had my emerald card for years now. It's a Pre-Paid mastercard. I have two bills that come out on a weekly basis. I only direct deposit what I need to cover them. Jan. 29th 2013 I checked my money was there to the penny, felt satisfied my money was there I didn't babysit my account the next day. I found out the following though. Apparently Jan 30th My $200 that was in my account was consumed as well with an additional 626.56!!! !!! I am negative 626.56!!!!! What!?!
I have been fighting with these sharks since. They confirmed that we were penny to penny until that day.
This is one one there responses:
On 01/30/13 your Emerald Card account was debited $77.65, three times for transactions that were charged on 12/17/12, 12/24/12, and 01/22/13 by WU CREDIT. Also on 01/30/13 your account was debited $61.25 for a transaction that was charged on 12/20/12 by AES.
On 01/31/13 Your Emerald Card account was debited additional charges of $77.65, four times, and $61.25, three times, all by AES for transactions that happened on prior occassions.
This was due to a processing error when the transaction was originally attempted. The merchants were paid by us, for you, but the funds were not removed from your account until the error was recognized and manually removed.
Because the merchant has taken possession of these funds, H&R Block cannot reverse the charge. However, if you did not participate in the original purchase, or feel the merchant was not entitled to these funds, you may contact us back to open a dispute.
If you wish to discuss the topic further, please call 1-877-859-7950 and a customer service representative would be happy to address any questions or concerns you may have. We appreciate having the opportunity to serve you.
I had them open a case for fraud too. They said everything was NORMAl!
I have copies of All transactions from both bills.. money received on time... I get text alerts when they receive the money.. my money was there then it wasn't. This is not rocket science. My creditors are still waiting on my money that they never received on the 30th.
My "accounts" that I pay are only pre-authed one payment a week. They may make a second attempt if the money didn't go thru. that's it.
Honestly its a prepaid card... How do go over the limit on a prepaid card?
Finally it's really odd at the beginning of the year they changed their website, to check your account and balance... I have to re-register, because its new- I did and all my information is convienently gone! no history nothing! Something has to be done with this company! I've been robbed and lied to.
Ten years of taxes with this place.. No more! I'll do it myself.