Report: #1125284

Complaint Review: H&R Block

  • Submitted: Thu, February 20, 2014
  • Updated: Thu, February 20, 2014
  • Reported By: Angry customer — City Colorado
  • H&R Block
    9559 S University
    Highlands Ranch, Colorado
    USA

H&R Block Terrible Experience Highlands Ranch Colorado

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My wife and I had our taxes done by a Senior Tax Advisor at H&R Block in Highlands Ranch (9559 S. University). We were in the market for someone closer to Highlands Ranch.

Our experience was terrible.

  • Prior to visiting we had asked for an estimated price for a simple tax return. They couldn’t provide an estimate which seemed very shady (anyone you do business with can do thi
  • The consultation area is a cube farm with low walls. You can hear every conversation around you and they can hear your business including social security numbers and bank account/routing numbers. We were very unnerved by the lack of confidentiality. You might as well have been at Walmart getting your taxes done.
  • Prior to our visit we did not receive a typical letter reminding us about the typical forms to bring in. As a result, I had to run back home and return with a few simple forms we had forgotten. In the end we had to schedule a follow up appointment.

 

  • I received 9 phone calls with a 1 week time frame to set up a follow up appointment (which I had already scheduled). This was very frustrating, it made it seem as if they didn’t have their act together.

 

  • The lack of security for our files was a joke. They had a small cabinet that was unlocked. Imagine all your social security and tax info easily accessible to anyone.

 

In the end we were charged 2x more for our simple tax return than we had paid the previous 2 years.

We will never return to H&R block and I would not recommend them to anyone.

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This report was posted on Ripoff Report on 02/20/2014 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hr-block/highlands-ranch-colorado-80126/hampr-block-terrible-experience-highlands-ranch-colorado-1125284. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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