Complaint Review: H&R Block
So, around the first of January 2012, the company started running commercials stating that you can get your refund in one to two weeks using thier system you could gain access to your w2's early and get a refund anticipation check, so I eagerly make an appointment. The tax perparer didn't even know how to use the software, and it seemed like she wasn't very used to using a computer at all. I had to guide her through the process of how to access my w2's and even how to do my return only to find out at the end of everything that they couldn't even submit the return until January 17th (almost a week and a half later) and it would be another week after the 17th before I would get my refund.
I was still hopeful that the RAC (refund anticipation check) would mean that I would get my money as soon as possible. I mean, doesn't the wording imply that you will recieve a check based on the anticipation of your refund? Three weeks later and 350 dollars less (thats what they charged me for all of this non sense.) I still am anticipating my refund while everyone else recieved thiers two days ago. I would have already recieved my money, except for it went to HR Blocks bank first so they could take out thier fees and they still haven't released it to me.
I just paid 350 dollars for a lesson in patients. I could have filed through the irs for free and recieved my refund on the 24th of january like everyone else, but here it is two days later and I'm still waiting on HR Block to give me my money. Not to mention you can hardly get through to a live person. They want you to use thier automated system which just gives the same generic message over and over again with no updates. Don't let them fool you, if you have a simple return, file it yourself and have the money deposited into your account and save yourself time and money. I don't see how a company can do business this way. I've used them for the last 7 years but never will again.
This report was posted on Ripoff Report on 01/26/2012 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hr-block/internet/hr-block-irs-refund-emeral-card-rac-scam-internet-828994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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