Complaint Review: HRS USA - City of Industry California
- HRS USA P.O. BOX 60148 City of Industry, California U.S.A.
- Phone: 800-365-0292
- Web:
- Category: Credit & Debt Services
HRS USA aka Household Credit Unavoidable Late Fee Ripoff City of Industry California
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Looks like my problem is not unique when HRS USA is concerned. I use online banking and sent a payment a week before the due date for my no interest purchase. Well, of course, it is posted to my account late and a $29 late fee was added to my balance. The problem is that when the next statement with the added fee arrived in my mailbox, I was out of town. I thought that I was fine because I set up automatic payments to pay more than the minimum balance each month before the due date. However, it was not enough to cover the added late fee. It was $5 short. Another $29 was added to the balance plus interest. I called customer service. They were willing to remove one of the late fees, but not the other. I explained the payment was sent in plenty of time, and the second late fee would have never occured if the first fee was not assessed. They would not remove it.
This company, also known as Household Credit who manages the GM Mastercard, has lost all my business. I cancelled my Best Buy and GM Mastercard. They will never charge another late fee to me again.
Julio
Huffman, Texas
This report was posted on Ripoff Report on 03/21/2002 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hrs-usa/city-of-industry-california-91716-0148/hrs-usa-aka-household-credit-unavoidable-late-fee-ripoff-city-of-industry-california-17272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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