Complaint Review: HRS USA
- HRS USA
P.O. Box 60148
City of Industry, California
- Phone: 1-800-365-0292
- Category: Credit Services
HRS USA rip-off Late payment fees *REBUTTAL ..Refund from the U.S. Postal Service!
*0: That is absolutely the MOST inane statement I've ever witnessed. "Refund from the U.S. Postal Service"?
I inquired why, and was informed that I had sent in a change of address form to the postal service (??). I informed the rep that I had not moved in 1 1/2 years, and had received bills at this address two weeks after moving into my current location. He kept stating that I must have changed my address within the last year, and the forwarding address notification must have expired. I finally requested to speak with a manager.
After waiting 15 minutes, I was informed immediately that it is my responsibility to call Best Buy/HRS USA to check to see if payment posted, and if not posted within an acceptable time, I should immediately resend a payment.
When I informed the manager that it was impossible to prove that the mail was returned, she agreed, but insisted I should have called to make sure the payment arrived, or notified them that I had not received a bill. Besides, she informed me that Best Buy is not at fault from delays in recent mail services and perhaps the postal service is at fault, and she recommended that I seek a $29.00 refund from the Postal Service!!
So I will do all I can to send every free dollar to Best Buy/HRS USA, and I will make sure that all soldiers I come into contact with will not purchase anything from Best Buy in the future. This results in at least 40 people a day that I will see in our clinic. God Bless America! Please protect your soldiers!!
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This report was posted on Ripoff Report on 10/03/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hrs-usa/city-of-industry-california-91716-0148/hrs-usa-rip-off-late-payment-fees-rebuttal-refund-from-the-us-postal-service-6932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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