Report: #19185

Complaint Review: HRS USA/Best Buy

  • Submitted: Fri, April 19, 2002
  • Updated: Fri, April 19, 2002
  • Reported By:
  • HRS USA/Best Buy
    PO Box 15521
    Wilmington, Delaware
    U.S.A.

HRS USA/Best Buy These crooks are consumer fraud ripoff artists by performing fradulent billing practices. Wilmington Delaware

Show customers why they should trust your business over your competitors...

I had a delinquent account that I was trying to pay off and ran into several issues:

1) The 800 number for customer service is a joke. Either the caller only gets a menu or gets dropped off the line. There has been one instance where I got through to a 'live' rep.

2) I made two payments in one month, one by check, the other by phone. The check hasn't posted yet and it's been over a month, and I made a payment by phone that cost me an additional $10 for the service.

3) The statement I just received had over $200 of additional "deferred finance charges" on a balance of a little over $100. I was able to speak w/ a rep and they said that I was charged because of some promotion that I was under.

I was able to reach a rep but was told that I was charged the additional fees because of some promotion I was under, which I am not aware of. I asked to speak with a manager but the rep refused my request. Bottom line, this is a scam that needs to be put to rest as people cannot and should not continually be put through the ringer as they are with these people.

Tom
Raymore, Missouri
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This report was posted on Ripoff Report on 04/19/2002 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hrs-usabest-buy/wilmington-delaware-19850-5521/hrs-usabest-buy-these-crooks-are-consumer-fraud-ripoff-artists-by-performing-fradulent-bi-19185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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