• Report: #749548
Complaint Review:


  • Submitted: Wed, July 06, 2011
  • Updated: Wed, July 06, 2011

  • Reported By: James — independence Kentucky United States of America
Dept.9600 Carol Stream, Illinois United States of America

HSBC Bank GM HSBC Master Card Don't go away mad-just go ! Carol Stream, Illinois

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After closing MC accnt, a small charge was made vis HSN. Merchandise was sent back and I was told "credit" would be issued. Charge kept showing up on statements and thus HSBC refused to cancell card. Dispute carried on for 2 mos. and I couldn't figure why the charge remained+now appearing interest charges. Contacted HSBC many times trying to solve prob.

Contacted "Comptroller of Currency" & asked for help with matter. Was assured by them that HSBC would credit amount and end their business w/me. (never happened) After realizing HSN failed to write me a credit, I paid the bill of $30.90 to HSBC. They didn't post it or acknowledge their willingness to credit "anything" but instead continued to attach 30% late fees on a disputed bill.

They continue to bill me every month - latest bill , interest only is $57.00. I have spoken with many people there, even someone working out of the president's office, supposidely. Their only interest is in "finance" charges, besides, how dare I leave them for someone else!

It has come to harrassment now. This company is incredible, not in a customer worthy way.

This report was posted on Ripoff Report on 07/06/2011 04:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hsbc-bank/carol-stream-illinois-60128/hsbc-bank-gm-hsbc-master-card-dont-go-away-mad-just-go-carol-stream-illinois-749548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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