• Report: #428924
Complaint Review:


  • Submitted: Thu, February 26, 2009
  • Updated: Tue, March 03, 2009

  • Reported By:Mumbai Other
Nationwide India
  • Phone: 1-877 674 4722
  • Web:
  • Category: Banks


*Author of original report: HSBC NRI SERVICES india is a complete scam..

*Author of original report: HSBC NRI CANADA CENTRE PLAYING DELAY GAME ( Sonia Kapasi- vp nri services canada- lied to me all the time)

*Author of original report: HSBC invariable in the race of becoming worst bank.

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I am alerting all the NRI community and other HSBC customers with my experience over two years.

1) Undefined RANDOM charges, they ripped off my account and hard earned money. ( As per HSBC they are system generated, if they are random you can imagine how scary software system they use)

2) From two years I have been calling various officers of HSBC eg: Chief Manager- Grover, nodal officer- Srinivasan, Nodal Team manager- Sowmya Sankar along with Sonia Kapasi - Vice president NRI services in Canada, but till today i am not able to use my own money.

a) I am not able to transfer internally among my joint accounts, as well as to third party. I asked them to fix but still HSBC has no clue.( Even VP NRI SERVICES SONIA KAPASI confirmed to me that it should work, there is nothing wrong) In this situation I can use my account only if I go to India. ( i am Non-resident Indian) . My rest of accounts of family members cannot be used since they do not travel to india often and their accounts are dormant. When i enquired phone banking Mr. Vinay said that my internal transfer facility is under maintenance due to some software bugs.

b) internet banking for Nri accounts is useless. Their software system has many bugs.

c) Phone banking or customer service staff , no matter how many times you call them, they just listen and promise to come back, but issues are never fixed up. Imagine for two years I am not able to get any solution from them

d) Their sales man speak good english, well dressed they are ready to trap you by saying premier account can be operated with 1 million INR. But once you sign the application you are shocked to see that this amount is 2.5 million to keep premier account status. Their top manager, nodal officers are not willing to fix this situation as long as their sales team is getting them business. I was trapped same way, and they still use same practice.

e) Undefined foreign currency conversion charges,

f) High charges on debit when you use debit card with foreign currency.

g) Relationship manager is never in place or of any help.

Till today over 3 million INR is struck with them, I cannot withdraw as long as I do not go to India. Their internet banking transfer, phone banking is just a scam for NRI services.

Beware of HSBC NRI SERVICES AND HSBC INDIA, who will sit on your money and will never help you. On top of that as many times you write to them you will be flooded with canned and automated messages.

Officers like Grover ( chief manager Mumbai) , Sowmya Sankar, jerlin Xavier (nodal office Chennai) , Rekha ( bombay) will never help you, They will just reply irrelevant ( copy and paste canned mesages), else in two years I would have been able to use my money.

Don;t loose your money, time, and business with them as well as your hard earned money is struck and they charge your account with undefined charges, and your accounts become dormant ( even without any reason)

Their postal communication take 2 months to get a old dated letter/statement/intimation of any nature- which doesn;t help. ON top of that most of letters they do not use adequate postal stamps.

So in this case when their postal communication, internet banking , phone banking is mere brain wash, why loose your money with these crooks sitting at HSBC INDIA.

HSBC is just a dirty banking system in India with modern furniture with corrupt , lethargic , university drop out workforce and shady managers.

HSBC most likely used software with bugs which doesn;t allow you to perform your business, this is what was told by mr. Vinay in bombay call centre. You get all kind of errors without any reference.
This is what is harming our accounts with irrelevant , undefined charges which are random system generated and manually this problem cannot be solved, I have been hearing this since 2 years.

NRI'S Beware and steer clear from well dressed HSBC salesman and do not get into their trap, if you value your own hard earned money.

Is it not scary and horror to know -
What if their software suddenly says your balance is zero?
What if their software says you have to pay so much of charges?
Your account becomes dormant randomly by system error or human mistake
( I had various versions from different officers about the time frame of account become dormant- i got various replies from 6 months to 1 year to 2 years- nothing documented)

-- You are the looser.... So better keep HSBC Services out till they fix their major software maintenance or software bugs,unethical selling, corrupt lethargi and unaccountable lethargic managers and nodal officers.

Keep record of your money on papers else one fine day there will be no one to answer from HSBC . Don;t you think HSBC is scary in this situation??

avoid them by all means.........Don;t be a looser like me.


This report was posted on Ripoff Report on 02/26/2009 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hsbc-nri-services-beware-frauds-and-scams/nationwide/hsbc-nri-services-beware-scams-poor-service-level-internet-banking-software-has-bugs-sca-428924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

HSBC NRI SERVICES india is a complete scam..

AUTHOR: Rippedcustomer - (India)

Talked to Somya Sankar , Nodal officer - no result - 45 days over, so far no result.
Talked to Yogesh Grover, VP, Bombay HSBC - no result
Talked to Ankit Bhatt , service manager: 9820213208- no result.

Talked to Sonia Kapasi , Nri centre canada, asst vp- No result
Talked to Hemand Pund, Nri centre Canada - no result
Talked to Rekha Sabnani- Lokhandwala - over 10 times - 9820188018
Talked to Jerlin Xavier - Nodal office - no result
Talked to Vinay, Jayia, Ankush, .... and so many jokers on phone banking, customer service.
Jennifer- past RM at lokhadwala, never go to see when i went to india in home branch.
Now phone banking claims Amit Khetwani and/or Sunil Tiwari - 98201-08232 is RM, sent so many emails no response.

Seems all of them are operating on mobile phones sitting from home or some part of slums of Bombay with sweet bollywood music as ring tone of their phones.

In two years none of issues solved, my account was locked for internet transactions, transfers, DD and cashiers check apart from blocked bill paying facility.

Wrote to Dinesh Babu customer service -many times, no response.

HSBC is today talk of town , known as one of worst bank in NRI services .

Total NRI community in NORTH AMERICA is aware that HSBC cannot deliver what they promise and they ripyou off at your own cost.

HSBC is gone nuts with customers. Once a bank of glory has now turned as hungry hog.
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#2 Author of original report

HSBC NRI CANADA CENTRE PLAYING DELAY GAME ( Sonia Kapasi- vp nri services canada- lied to me all the time)

AUTHOR: Rippedcustomer - (India)

Sonia Kapasi and Hemand pund in NRI seciton of HSBC canada are playing hide and seek games from last 40 days. They are making promises and then nothing really goes on.

These two jokers are buying time and sitting on my money, not letting me withdraw all my deposits from NRE account so that i am relieved with stress of two years.

For the safety of my money , I will have to go to India and withdraw all my money ( suggested by Hemand pund) , else who knows, one fine day their software error might say your balance is zero and i will come to know after few months.. Already their software and automatic system has debited lot of random charges from my account.

Best thing is to avoid HSBC NRI services and send these two staff of NRI SERVICES back to india or where they belong.

They are giving HSBC a bad name along with their counterparts in India. This is what is making HSBC a scary bank to do business with.

Wonder if they have come to Canada for real work? or to enjoy foreign trip?
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#3 Author of original report

HSBC invariable in the race of becoming worst bank.

AUTHOR: Rippedcustomer - (India)

After having extensive discussion with Harshal punj and Sonia Kapasi i found that they are not able to help . I feel my money is struck and there is nothing much I can do unless I go to India and withdraw total amount. However Sonia Kapasi have been promising me that she will do somthing , and every time she talks next day she differs from that.

I have a strong feeling that my money is not safe with HSBC NRI service who has no dedicated manager or strong customer service. Yes most of them are good in selling, but not serving.

Canada Harshal Punj and Sonia Kapasi. tel: 905-568-8485, 905-568-2727
(Head, NR Centre Canada)
1 877 NRI HSBC
(1 877 674 4722) Hongkong and Shanghai Banking Corporation Limited - Representative Office
NRI Services,
4550 Hurontario Street Mississauga,
Ontario L5R 4E4 (located near Mississauga City Centre)
Email: nriservices@hsbc.ca

Above two persons have been making false and bogus promises and have eaten up 45 days, apart from last two years of struggle of withdrawl of my money.

I am planning to move to consumer court and also planning for a possible protest or demonstration.
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