Report: #522487

Complaint Review: HSBC Orchard Bank And Account Secure Plus

  • Submitted: Wed, November 11, 2009
  • Updated: Fri, September 17, 2010
  • Reported By: BesideMyself — Bullhead City Arizona United States of America
  • HSBC Orchard Bank And Account Secure Plus
    200 Somerset Corp Blvd. #100,Bridgewater,NJ. 08807
    Bridgewater, New Jersey
    United States of America

HSBC Orchard Bank And Account Secure Plus Orchard Bank Sold me a disability plan on my card, now I'm disabled and they won't follow through & deny my claim Bridgewater, New Jersey

*Consumer Comment: You may wish to contact...

*Consumer Suggestion: Cancel that bogus policy!

*Consumer Comment: A Sad State We Are All In...

Show customers why they should trust your business over your competitors...

I first obtained my "Orchard Bank" credit card in 2002 with a $3000 limit.. In 2003 I was called by Account Secure Plus, representing Orchard Bank and was offerd this credit card protection if I become permanently disabled. They charge $22.00 per month for this service and after a long time of declining, I somehow agreed to it.

Sometime later I was injured and after two years of probing and tests, in 2006 I was placed on permanent disability & SSD. I contaccted Account Secure Plus within a couple weeks and they sent me a lenghty form to fill out. I filled it out and returned it to them. A month later I received a letter from them stating my case had been closed because they never received my paperwork. I followed up and they said I only had 45 days to request to open a claim in which I told them I had. Their response was too bad, they conveniently didn't recceive it and that was that.

Three years later I am still being charged $22.00 a month for a disability plan that will never pay and everytime I contact them they tell me to send any confirmation of disability to them. I send it and followup to the same story, we are sorry but your paperwork was not received within 45 days. I call and state how can you not only pay up, but continue to charge me for a plan that will not pay. They all say the same thing, "I wish I could help you".

I have followed up with the BBB, an attorney who wants to charge me more than is owed on the card ($2,600) and finally I have submitted it to the Federal Trade Commission and waiting their response.

This is shameful of any company to do to someone who has gone through a lot of physical pain to be followed by the mental torture of paying the minimum balance of $65.00 a month when I have not even used this card in years. Their $22.00 monthly charge on top of 19+% interest makes this impossible and the kicker is. I added up the charge plus interest and the card balance is less than what I have paid for their protection...

Anyone know a good attorney who is willing to work pro-bono because as my user name says: I'm beside myself anymore....Please Help!
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 11/11/2009 10:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

You may wish to contact...

AUTHOR: Bman - (United States of America)

This regulatory agency about your situation:

Respond to this report!

#2 Consumer Suggestion

Cancel that bogus policy!

AUTHOR: MovingForward - (United States of America)

If you have not cancelled that "insurance policy" on your cc, do it now.  It is a scam. These insurance policies have a way of never paying off. If you had read the terms and conditions you would see there are all kinds of exceptions so the insurance co does not have to pay on their claim.

I agree with the above poster about documenting your calls and letters. But you have got to stop the charges now to mitigate your damages. Also, if the reduction of the $22 is not enough to help you during this difficult time for you, consider going on their hardship plan. Normally the hardship plan requires you to close the acccount, but in exchange they will reduce your interest rate to something in the zero to 4% range. At least then your payments will be much smaller and they will go to principal rather than interest.

Respond to this report!

#3 Consumer Comment

A Sad State We Are All In...

AUTHOR: Bman - (United States of America)

Only recently did I encounter Orchard Bank and found that it functions like most banks that have been allowed to run unregulated for too many years. They are not reliable, are greedy, and offer lousy advice and service. There is an excellent series of documentaries on how the system works AGAINST the American people, especially those that can afford it the least like in your case. I am not an attorney, nor do I have any special knowledge except that I (like so many) am screwed by corporation, Wall Street, and banks. With new regulations in place we have a better chance to address some of past wrongs. The two films I know about are MAXED OUT and THE CORPORATION.  Do you know the underwriter of the policy?

My thoughts are in most legal situations you need to prove that you sent mail to the recipient and have a document to prove this has happened. So a certified signed return receipt is admissible in court. You would be wise to send the same document in an envelope to yourself at the same time and DO NOT OPEN IT to prove what was in the mail sent to the company. This would be used in court and the judge would open it. You want to keep a record of what is said to you on the telephone, if you record the calls you must tell the person they are being recorded or it is inadmissible and illegal. Or you could take notes and get the name of the person you are talking with, record (or write about) the experience and make sure that you have the date you each conversation and the results. Write everything down and develop a document that contains all the experiences you have had. This can also be used in court as long as you write this DIRECTLY AFTER the conversation each and every time. This is admissible in court. I would stop the card immediately so they can no longer take money from you, and getting them to pay you any money back, given how nasty banks have become, it may be a pipe dream? I would then contact the regulators and keep informed about the new agencies beginning to open up as a result of the new financial reform laws. Some think me crazy yet I write the White House, Barney Frank, and Chris Dodd, my governor, anyone that is in a key political position about my experiences. In my case I do not expect to get anything back but wish to contribute to the dialog going on about the abuses and what can be done to stop them.


Banks make profits on poor folk that can least afford the fees and their nasty business practices. They forget that they make their profits on our money, and change what is ours to their projected profits. Yes they should make a profit, yet they need to contribute something in return. Once they provided a service for our money. It is a disgrace that decent hard working folk must endure suffering like you have done. I am so sorry that you have gone through this ordeal yet I can tell you that you are not alone. I was tagged for $500 for a deposit from QUICKEN LOANS, who supposedly are in the refinance business; only they make taking deposits regardless of what they have provided (or not provided) from everyone they encounter their main business. So they are in the deposit fraud business and not the refinance business so you must be careful.

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.