Reward Zone Mastercard, HSBC Reward Zone Masercard took unauthorized funds from checking account Carol Stream Illinois

Reward Zone Mastercard took a $191.00 unauthorized payment from a checking account in within my household which did not belong to me. Accoding to them it was authorized via telephone (which I had never done before-all payments were made using the net) The account that the payment was taken from was from a bank that I do not have an account but a member of my household does.

As soon as the payment was discovered we called the bank as well as Reward Zone Mastercard. The bank is doing an investigation into the matter. Reward Zone Mastercard agreed to refund the $191.00 which will take approximately 30 days. I have since closed the account and informed Reward Zone that the fraud department at the bank has been alerted and is investigating the matter.

Kelly
College Park, Georgia
U.S.A.