Complaint Review: HSBC
HSBC HSBC Card Services ACCOUNT SECURE PLUS scam City of Industry , California
I would first like to start out with the fact that I have never made a late payment to this company in the entire 6 years of billing and furthermore have a credit score above 800 in all three agencies and never made a late payment ever on bills
I would now like to get into the problem at hand: I was charged with out my notice for a program called ACCOUNT SECURE PLUS from HSBC... I have had this card for the last 6 years and didn't realize they had been charging me b/c It is NOT listed on the online portion from when you pay your bill. I noticed that my charges kept going up and noticed that I wasn't making much of a dent in large payments. The reason why is because i was signed up for this ACCOUNT SECURE PLUS with out my knowledge and have accrued over 1400.00 in fraudulent charges by this company since April of 2010.
I have accrued another 3700.00 in charges since 2006 that I never knew about? And over the last 6 years every time that i had a question when they reviewed my monthly charges they told me that I was being billed a "service fee" I found out that the "service fee" they were talking about now since I finally have my paper statements back mailed to my house is This ACCOUNT SECURE PLUS that DID NOT appear on my online billing statement .
They told me that I had to contact some research department and wait another 90 days but they did not have the phone numbers of said research dept and could NOT tell me when it was that i supposedly okay ed these charges.
To make matters worse today when I got the mail i found another thing from HSBC called Elite Identity Plan under my maiden name ( I have been married years and all of my finances were changed to married name more than 2 years ago) that somehow under the same HSBC credit card who I got from GM when I bought my new car is that HSBC also signed me up for this ELITE IDENTITY PROTECTION plan and this is the first letter, although it has my Maiden name on it...
They sent me a letter telling me that I signed up for it and I now owe membership fees. I will pay them b/c I do that to avoid these companies hurting my credit reports in all three agencies(-- which my credit is exceptional ) but they won't let me cancel it the ACCOUNT SECURE PLUS they keep talking to me with this script that forces people to get frustrated...
I listened to the script for 30 minutes telling them I just want them to cancel me and refund my money they did not have authorization to charge me on ... I sent an email to the ELITE people and called my HSBC card about the ACCOUNT SECURE PLUS and insisted that If I don' t hear back from them with in a reasonable amount of time that I was going to look into to legal avenues to help me with this.
Also I am a Cancer Patient currently on very expensive maintenance drugs to help me live and would never ever authorize any of this. How can they do this to someone that is suffering from cancer ? (Don't I pay enough for my outrageous oral chemo -- only 30% covered by insurance at 1500.00 per month then to deal with this deceptive credit card company --- I am Talking to you HSBC!!)
I am so upset over this. Signed up for not one but two services with fee in excess of 5000.00. ANY LAWYERS WILLING TO HELP ME OUT PLEASE ? I need help please where do I go? Criminal LAW ? Class action? Consumer Protections? HSBC you should be ashamed of yourselves!! Preying on cancer patients like this!!!
I have several folders and am requesting the last 6 years of paper bills to be printed out since I went paper less. This could make one lawyer a very wealthy man or woman ... I am detail oriented and have saved every transaction . Including tape recorded conversations several of them which they allowed on their taped end- I let them know prior to recording this not to be used in a Court of Law but for personal reference and in the State of CT that is up to and including a attorney client privilege. Please someone help !
This report was posted on Ripoff Report on 06/03/2012 02:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hsbc/city-of-industry-california-91716-0164/hsbc-hsbc-card-services-account-secure-plus-scam-city-of-industry-california-892328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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