• Report: #412052
Complaint Review:


  • Submitted: Wed, January 14, 2009
  • Updated: Wed, January 14, 2009

  • Reported By:Clearwater Florida
1 HSN Drive St. Petersburg, Florida U.S.A.

HSN/Gateway Horrid Service Gateway desktop computer St. Petersburg Florida

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Purchased a Gateway desktop, placed it on FlexPay. I started having issues with the computer about a month after I received it. At that time, it was too late to return the computer for a refund.

The issue was that the computer would turn off when I turned it on. I sent the tower to Gateway about 3 times in nine months. I was told each time that the operating system was not installed properly.

I called Gateway CS and told them I knew it was the hard drive. I told them from day one it was the hard drive. After my warrantee was over and I could not afford an extended service plan because I was out of work, the hard drive crashed.

Called Gateway. Their customer service team is probably the worst I have ever seen. But I digress. The Gateway CS Reps, Management stated I was out of luck.

I have spent lesser money on other computers. One of my cheapies lasted five years. The expensive Gateway: a little over one year.

I will never shop with HSN or buy another Gateway Computer again. Not now. Not ever.

Clearwater, Florida

This report was posted on Ripoff Report on 01/14/2009 01:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hsngateway/st-petersburg-florida-33729/hsngateway-horrid-service-gateway-desktop-computer-st-petersburg-florida-412052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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