Report: #1045140

Complaint Review:

  • Submitted: Mon, April 22, 2013
  • Updated: Mon, April 22, 2013
  • Reported By: Den L — Phoenix Arizona

    United States of America Hotwire Avoid Hotwire and its affilate business, Internet

*Consumer Comment: Just so we get this right.

Show customers why they should trust your business over your competitors...

Avoid Hotwire since their business model is based on non-illegal thievery and they don't save you money.  Also, avoid their business affiliates, such as Alamo, for making contractual agreements with

I booked a car rental through and they selected Alamo.  However, when I received the emailed itinerary from Hotwire I was shocked to learn that the wrong month was booked.  I swear I triple checked the dates before submitting the reservation.  I immediately phoned their support and was further shocked that they refused any attempt for correct the error in the dates, even though it was more than 30 days in advance, and even more shocking, they refused any form of a refund on the $465.17 charge (Just image if I had booked a car for more than two weeks!).  And to no surprise, my bank decline reversing the dispute on the Visa credit card; and with pleasure, the bank has received their card cut in two.  I did rent from Alamo via another service that did not take money up front and allowed fully refundable cancellations.  Their price was equivalent to the Hotwire theft.

In retribution, boycotting business that affiliate with Hotwire is a solution to shunting their predatory business model.  The A+ rating with BBB reveals more about the BBB reliance on selling out ratings than less on their reputable service.
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This report was posted on Ripoff Report on 04/22/2013 12:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Just so we get this right.

AUTHOR: Robert - ()

In the beginning of your post you state that we should all boycott Hotwire and it's business affiliates such as Alamo.  Yet at the end of your report you state that you then went ahead after this incident and booked with Alamo. you happen to see any problems with this?
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