Report: #998053

Complaint Review: HTP Company

  • Submitted: Wed, January 16, 2013
  • Updated: Sat, January 26, 2013
  • Reported By: movemanager — San Diego California United States of America
  • HTP Company
    30961 Agoura Road, Suite 215
    Augora Hills, California
    United States of America

HTP Company breach of agreement Augora Hills, California

*Author of original report: Issue Resolved

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Do NOT do business with this company.  I signed up for service beginning on 2/1/13, and made it perfectly clear that my credit card was not to be charged until then, because I already had service that was not due to terminate until 1/31/13.  On 1/16/13, they charged my card for $995, despite being specifically told not to.  When I called them and asked them to reverse the charges, and initiate service on 2/1/13 as initially instructed, they refused to do so.  Instead, he complained about a couple of pennies that he said he would have paid in bank service charges.  So, instead of offering what any other company would consider basic good customer service, and trying to salvage the situation and retain my business, they gave up what could have been a great, very profitable long-term relationship, for the short-term gain of $995.

 This is definitely not the kind of business I want to associate with.  Do not give these people your credit card information, whatever you do!
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This report was posted on Ripoff Report on 01/16/2013 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/htp-company/augora-hills-california-91361/htp-company-breach-of-agreement-augora-hills-california-998053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

Issue Resolved

AUTHOR: movemanager - (United States of America)

This company has issued a full refund for the charges they processed.  My dispute against them has been resolved in full, and I wish to remove my complaint from your site. 
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