Report: #1109601

Complaint Review:

  • Submitted: Tue, December 24, 2013
  • Updated: Tue, December 24, 2013
  • Reported By: J. — Miami Florida

    USA They look for "errors" and delay the refunding and keeping your money. Internet

Show customers why they should trust your business over your competitors...

It is quite simple. I've heard that was a rip-off expert, pretending the clients make mistakes during the order process, then cancelling the order and delaying the return of the funds. Sometimes they just keep the money for good.

I thought to give it a try and confirm or refute the suspicions.

They offer to send money from your balance in PAYPAL to SKRILL (Moneybookers) or viceversa for a 1%l fee and within a few minutes.


In this case, the order was to transfer money from PAYPAL to SKRILL.

I sent the payment. Nothing happened (no confirmation nor further instruccions) so I contacted the customer service via chat on the website. They told me I made a mistake with the mesage/additional information within the payment transfer. Then they told me that they had to make the transfer manually, so it will be completed in 4-5 hours, not immediately. [continued below]....

..... I specifically ask if the transfer could be completed or not. They told me, yes of course.

Hours later, no confirmation no transfer no nothing. I came back to the customer support chat and now they told me that my order was cancelled and they will refund my money in a period of 15 DAYS. Of course I reminded them that they told me there was no problem and that they will send the transfer. The response was different from the one earlier on the da. I asked why they take 15 DAYS to returning the money. And they have no strong answer. They haven't a good answer for any given question.

I enclose the chat transcript from the chat service they use.

I'll wait and see if they return the money or not. Even with the refund, they control your money during 2 weeks and they can make profits with it. It's pretty clear.

Final thoughts: A rip-off "service". The warnings were accurate. Don't use it.

With some friends, I will investigate the source/founder/webmaster etc. and I will try to put them out of business. I'll promise to update this case in the next weeks.

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This report was posted on Ripoff Report on 12/24/2013 02:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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