Report: #997237

Complaint Review: http://www.archivefee.com

  • Submitted: Tue, January 15, 2013
  • Updated: Wed, January 16, 2013
  • Reported By: Really, really PISSED — Cave Creek Arizona United States of America
  • http://www.archivefee.com

    Internet
    United States of America

http://www.archivefee.com TOTAL RIPOFF -- AVOID AT ALL(!!!) COSTS Internet

*REBUTTAL Owner of company: Customer Service Response

Show customers why they should trust your business over your competitors...

I "agreed" to pay a $1.00 fee to www.archive.com to conduct an historical records search for me. After inputting information that I immediately thought inappropriate, the site started the search, which lasted over seven (7) minutes. Suspicion rising...

Finally a screen appeared stating I had been charged the agreed $1.00 AND $19.95, which had never been mentioned and I HAD NOT AGREED TO PAY.

To cap all of this off: I NEVER RECEIVED THE REPORT.

AVOID THIS SITE AT ALL COSTS!

I called my bank and cancelled the transaction.
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This report was posted on Ripoff Report on 01/15/2013 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/httpwwwarchivefeecom/internet/httpwwwarchivefeecom-total-ripoff-avoid-at-all-costs-internet-997237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 REBUTTAL Owner of company

Customer Service Response

AUTHOR: JoshCustomerService - (USA)

Dear Really, really...

Please email josh@archivefee.com and I can provide you with a refund. I apologize for your unhappiness and that these charges were unexpected. Again, please email me and I can take care of this for you.

Thank you,

Josh F.
Customer Service Manager
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