• Report: #1040926
Complaint Review:


  • Submitted: Fri, April 05, 2013
  • Updated: Fri, April 05, 2013

  • Reported By: jojeffer — Terrace Bay Ontario
7371 Thormanby Crescent Richmond,, British Columbia United States of America

http://www.puffsmart.ca/ poor customer service Richmond,, British Columbia

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On March 25, I ordered a product and paid through Pay Pal, I paid for priority post 2 day shipping.

By March 29th I still did not receive the package. I sent them an email, and did not get a response.

Two days later after checking our Mail box still nothing so I went to the company site and called the number and left a message, I then sent another email. I then received we will get back to you email.
I waited two more days then called the number and threatened to have them investigated.They gave me some song and dance excuse via email and stated they would get me a tracking number.. Two days later I had to call and leave them another message as they were not responding to any questions or calls from me. By now I was very frustrated.

Finally today I get an email giving me the tracking number stating that the post had tried to deliver the package but I was not home that is another lie as we do not have postal service to our door in our small town.. they also blasted me in the email for being a bad human being to get upset and agitated by their service.. I recommend that no one use this company. They do not put customer service first. and of course lied about things. They are a poor excuse for an online company. I always get a tracking number from online company's when I purchase things. This company is not a good company and should be boycotted. I have yet to go to the Mail..and I am not holding my breath that it is there. lo

This report was posted on Ripoff Report on 04/05/2013 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/httpwwwpuffsmartca/richmond-british-columbia-v7c-4g4/httpwwwpuffsmartca-poor-customer-service-richmond-british-columbia-1040926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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