Report: #351315

Complaint Review: Hughes Net Satellite

  • Submitted: Mon, July 14, 2008
  • Updated: Tue, July 15, 2008
  • Reported By: Ashland City Tennessee
  • Hughes Net Satellite
    11717 Exploration Lane
    Germantown, Maryland

Show customers why they should trust your business over your competitors...

This company is nothing but fraudulent. They promise high speed internet. You call to order the service and are NEVER told about any fair access until you begin to have problems with the service. My current dial up speed provides faster service than theirs ever did. After contacting them on NUMEROUS occassions and receiving a different case number for EACH call we had finally had enough. We were then told by one of their CSR's to please give them a couple of weeks to work out the problem and if it wasn't fixed by then they would waive the cancellation fee. Well... it wasn't fixed. Then my teenager called to cancel the service WITHOUT MY KNOWLEDGE or my permission and they did so. They would not turn the service back on without charging me $25.00 even though his name is not on the bill. So I agreed keep it cancelled and explained again that I was told the termination fee would be waived. But they couldn't find a record of that conversation nor any other conversation I had with them in the past. I have forwarded a complaint to them as well as the BBB where I see that there have been over 300 complaints filed for the same thing.

Ashland City, Tennessee

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This report was posted on Ripoff Report on 07/14/2008 10:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Went on live chat today only to be told there was NO company figures

AUTHOR: Michelle - (U.S.A.)

I emailed the FTC (Federal Trade Commission) as well as the BBB about the company also.
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