• Report: #950919
Complaint Review:

Hughes Net

  • Submitted: Thu, October 04, 2012
  • Updated: Thu, October 04, 2012

  • Reported By: Linda Ballou — Fernley Nevada United States of America
Hughes Net
11717 Exploration lane Germantown, Maryland United States of America

Hughes Net This company caused me a lot of problems. They would not let me out of my contract because I was ONE day late cancelling it . Germantown, Maryland

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 In February 2012 I lost my house to a foreclosure. I had 6 more months of Hughes Net. I called and I talked to a woman and she was very nice a suspended my account for 6 months. In August 2012 I called Hughes Net and told them I was done with the service and to send me a box and I would mail them back their equipment. The woman I was talking to told me I was ONE day late calling them to cancel so I was in it for another 2 years. What? I said really you are going to charge me two years because I was one day over? She said Yes. I could not believe it. I hung up and called back and I got another person on the phone. They put me through with someone with authority and i talked to her. She resolved the whole thing with me and said she fixed it so I no longer had an account. She sent me a box to return the equipment.

I mailed the equipment back on a Monday (it took a few weeks to receive the box) and on Tuesday in the mail I received a bill for $112.48. I know they could not have received my equipment back yet so this was a bill for my service that month.
Apparently the woman I had talked to put me on a 30 day trial and I could cancel it and be out of my contract. I was NEVER told about this so I did not know I had to cancel anything or believe me I would have. I am now done with them and I have a $112.48 bill. No one will help me with this and I am frustrated with the company.

I have heard horrible things about Hughes net and I can not stress to anyone reading DO NOT involve yourself in anyway with this company. They do not care about anyone and they charge $77.00 a month. That is way more then ATT. Unfortunately where I live they were the only ones that provided internet service at the time. On top of the $77.00 a month you were only
allowed so much time on the internet a month and if you want more you had to call them and pay them $5.00. Please listen to me DO NOT use them and if you are get out fast. No one there will help you if you need anything. RUN

This report was posted on Ripoff Report on 10/04/2012 03:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hughes-net/germantown-maryland-20876/hughes-net-this-company-caused-me-a-lot-of-problems-they-would-not-let-me-out-of-my-cont-950919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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