Report: #996467

Complaint Review: Hughes Net

  • Submitted: Mon, January 14, 2013
  • Updated: Mon, January 14, 2013
  • Reported By: MelissaM — Hillsdale Illinois United States of America
  • Hughes Net
    Houston, Tx
    Houston, Texas
    United States of America

Hughes Net -A complete rip-off- They lie, DO NOT sign up Houston, Texas

Show customers why they should trust your business over your competitors...

I signed up in November of 2012.  It is now January 2013.  I was PROMISED from Hughes-Net that their service would allow gaming, movies, internet service would all be provided for approx. $80.00 a month.  After 2 weeks of service none of these services worked.  The internet service was not strong enough for any of the above.  I contacted customer service on a bi-weekly basis, upgraded my router, x-box and even computer and still to no avail it did not work.  Hughes-net kept telling me in a couple of weeks it will work, if you are unhappy you can cancel at anytime because you are having so much trouble.

Finally, today I had enough and cancelled it.  After 45 minutes of trying to cancel my service they did disconnect the service but now want a $300 cancellation fee!!!!  I am now having to go to my bank and put a stop-payment fee against Hughes-Net and who knows what will come.  To my dying day, I will NOT pay a cancellation fee for services not rendered.  They got enough money.

Also, installation was horrible.  I have an internet cable strung across my yard!!!  Are you serious?

DO NOT sign-up for their service.  A MAJOR scam!
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