Report: #1057481

Complaint Review: Hughes Network Systems, LLc

  • Submitted: Sat, June 08, 2013
  • Updated: Sat, June 08, 2013
  • Reported By: Janet — Rock Springs Wyoming
  • Hughes Network Systems, LLc
    11717 Exploration Lane
    Germantown, Maryland

Hughes Network Systems, LLc Be Warned Germantown Maryland

*Consumer Suggestion: First

Show customers why they should trust your business over your competitors...

 I singed up for Hughes Net about a year ago and have had nothing but problems! I have called numerous times for support and all they will tell me is sorry your computer is too old (my computer is less than a year old!) I have tried other computers and have the same results. service is very slow and kicks you out all of the time. Be warned do not get hughes net it is really bad. i have even ask to buy out of my contract and they will not let me. I need help with this issue as being on the internet is part of my job. now I have to work from the Library this sucks!

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#1 Consumer Suggestion


AUTHOR: Tyg - ()

 First you need to ask them to send you a tech to fix the problem. If they refuse or attempt to charge you, then you need to inform them that you will be escallating this up the food chain. Namely the FCC. If they are charging you for a service that is inferior or non existant, and they refuse to get it to "Normal" speeds, then they are in breach of thier own contract. You would be able to opt out of it as they have not completed their end of the contract. If they balk at that point ask to speak with a customer service supervisor. Make sure you have a way to record the call so you can submit it to the FCC. Be sure to inform them that you are recording the call. Be polite and respectful but be firm in asking for a correction in the service. You can go to RadioShack and get a phone pick up mic and a small digital recorder for about $60. A small amount of cash really compared to switching services.

If Hughes continues to drag their feet, then go to the FCC website and ask for a investigation. It may take a bit but Im betting Hughes doesnt want their regulatory agency digging into their records with a fine tooth comb. The goal is to get your service working as it should, not activly pissing off the person on the other end of the phone. Remember that the ppl you will be talking with are grunts. ppl in a call center that sit there and listen to other ppl complain ALL DAY!!! Be nice and human. Dont take your anger at the situation out on the ppl you are going to to ask for help. Try interacting with them like you would a friend or buddy. These ppl take ABUSE all day and they get paid minimum wage to do so. Abusing them is like punch the person who gets you burger in the face because you are unhappy.

I hope this helps a bit to help you resolve your issue. And for gods sake, continue to pay your bill!! One of the worst things you can do for this situation is stonewall them on payment. Yes its not nice that you have to continue to pay for crappy service. But if you dont you literally stop yourself. They wont help you at all untill any money that is owed to them is paid, and even then they drag their feet more when you do. So dont put yourself in that situation.


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