• Report: #805650
Complaint Review:

Hughes Network Systems, LLC

  • Submitted: Tue, December 06, 2011
  • Updated: Tue, December 06, 2011

  • Reported By: Susie — Mooresville Indiana United States of America
Hughes Network Systems, LLC
11717 Exploration Lane Germantown,, Maryland United States of America

Hughes Network Systems, LLC HughesNet Very slow speed, charged equip & activation fees when promised not to, horrible service from very untrained, unprofessional reps Germantown, Maryland

*Consumer Comment: Here's a link to Hughes Net's site and their "Fair Access Policy"....

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First, no one and none of their materials informed us that their service shuts down after a certain amount of data transfer.  Theyre best plan allows for only 450 mb so to play a couple of short videos, youve maxed out your service for that 24 hour period.  Talked with 4 people:  the sales guy, whom I asked specifically asked twice to explain the differences between the 3 plans, the installer, Ron, and  the tech person  at 866.774.6580,  and Tony, another tech support person. 

After installation all we get for support is a postcard with no phone number help yourself via the internet.

We couldnt connect via Skype without static and echo and breaking up and shutting down.  And generally, their highest speed service, the Power 200 is slow

Second, the ad I responded to said Free Standard Installation and no upfront equipment costs! However,  theres a $511.22 charge on my credit card WHICH I DID NOT AUTHORIZE.  My credit card company said, yes, I see theres a charge yet it didnt come through on your card.

Finally, Ive talked with 7 different reps and all but one know very little, obviously follow sripts, and explain things in terms customers dont understand or care about.  I could hardly get them to cancel the service, though their materials all say cancel free within 30 days.    

They kept telling me, Youre under a purchase program.  That means Im charged $199.99 for equipment purchase plus an activation fee of $199.99!  No one had ever said this.  The only way to get it refunded is I have to call the dealer who installed it, hes the one responsible, so I need to file a complaint, ask them to send them a fax or letter (to whom he didnt say), then I have to request a call review so they can listen to the call when I ordered my service. 

I asked to be transferred to a supervisor.  Waited 18 mins.

 Spvr said I am on a purchase plan instead of a lease plan. I said no one ever said that. She said it might be the Recovery Act program where the govt only allows a minimum number of zip codes. (Huh?)  She  transferred me to point of sales department to check what was disclosed to me in the first conversation.  Needless to say, no resolution yet.

This report was posted on Ripoff Report on 12/06/2011 11:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hughes-network-systems-llc/germantown-maryland-20876/hughes-network-systems-llc-hughesnet-very-slow-speed-charged-equip-activation-fees-whe-805650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Here's a link to Hughes Net's site and their "Fair Access Policy"....


This is loosely translated to mean "we seriously oversold the service and this is the only way we have of advertising hi-speed and not crashing the satellite.

This is the link to the "Fair Access Policy."...


The reps and techs really can't do much for you..it's not possible to get around this "little" problem.

I've also been suspicious that their "Free standard installation", actually means, "We've never seen a "standard installation" yet.

When the Hughes Net girl extols the virtues of the service, they're careful to say "video clip", not a video.

I believe this company to be about as deceptive as any you'll find.

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