Report: #975601

Complaint Review: Hughes Network Systems

  • Submitted: Thu, November 29, 2012
  • Updated: Thu, November 29, 2012
  • Reported By: Teri, Sewanee, Tennessee — Sewanee Tennessee United States of America
  • Hughes Network Systems
    11717 Exploration Lane
    Germantown, Maryland
    United States of America

Hughes Network Systems, LLC Little to No Service and they want to charge me MORE!!! Germantown, Maryland

Show customers why they should trust your business over your competitors...

I have had Hughesnet since 2005 and have had constant problems that entire time. There are no other providers in my area except dial-up and because I try to run an internet business, that just won't work. I used to have the 7000 system but my service was constantly going out and speeds were VERY slow (averaging about 45-75kps).

I was told that I must upgrade to the professional system (the 9000) and their most expensive plan, which I did. By late last year my service was so poor that it was only working 1/3 of the time and my system did not operate at all during the "free download period" of 1AM to 6AM CST. Because of this and the quantity of my downloads (I have to upload and download Massive sites on a regular basis) I was FAP'd 7-9 times a month. I was paying approx. $130. a month for the service and then an additional $70.00 or so in restore tokens and for many months my bill did not fall below $200.00 a month. On top of that I had to buy a hotspot and pay for that so I could drive down the road and use the internet when I absolutely had to be online. That cost me an additional $100.00 a month. So for $300.00 a month I Barely had service.

In April, 2012 I was told that the only recourse I had was to upgrade to the Gen4 system which I
finally pre-ordered on May 9th. I was told at that time I would not have to pay for it because they could not get my current service to work. Needless to say, at the end on September they finally installed my Gen 4 and I had to pay the installer approx. $130.00 to get it installed. They would not check or move the cabling (which I suspect is my problem since they've replaced everything else) unless I paid an extra $140.00 even though I was installing a new system. Now I have been down, except for about 1/2 hour a day, since Nov 2nd. I began calling on Nov 2 and got recordings that they were so busy that they could not take calls. I called repeatedly from Nov 2nd until About Nov 15th and finally got tier 4 tech support in Texas.

Now it is Nov 29th and I was supposed to have a tech come out today from Intersource (another horrible company) and they called me yesterday saying that I would have to pay for the service call. I was already required by Hughesnet to pay $200.00 for the installation (after the $130.00 to the installer)and $100.00 for service for Nov even though I didn't have service all month just so I could get that 1/2 hour a day online. This is the period of time where my retail effort should make about 1/2 of my entire years
money online but I have stacks of items here that I have been unable to list online so this month alone without service has possibly cost me THOUSANDS. Needless to say, I spent all day yesterday leaving messages at the tier 4 tech support line and they never called me back. I talked with a manager last night
who assured me that they had updated the service call and that someone would be here this morning, I would not have to pay, and he would call me at 11AM this morning. It is now 12:15 pm and I have had no technician, I got a call from Intersource to reschedule the call AFTER I committed to pay for it and Mark,
the tier 4 supervisor has NOT called me back. I have called them several times and get a recording that I cannot even leave a message at this time due to call volume. WHAT AM I SUPPOSED TO DO???  
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This report was posted on Ripoff Report on 11/29/2012 12:36 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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