• Report: #1004743
Complaint Review:

HughesNet Systems

  • Submitted: Mon, January 28, 2013
  • Updated: Mon, January 28, 2013

  • Reported By: J''villeTX — Jacksonville Texas United States of America
HughesNet Systems
11717 Expedition Land Germantown, Maryland United States of America

HughesNet Systems sold service that did not work and offered extremely poor customer service in response to complaint. Germantown, Maryland

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I was told by HughesNet that their new Gen 4 System would support a static IP address.  Upon installation I immediately discovered that the Gen 4 system would not support my IP system.  However HughesNet picked up my old modem which I owned, charged me a  $100 installation fee and a $400 cancelation fee never the less.  I have attempted to communicate with HughesNet to settle this issue via registered letter and over the telephone with no return communications from HughesNet to date.  Very poor service and customer relations and technical support.

This report was posted on Ripoff Report on 01/28/2013 11:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet-systems/germantown-maryland-20876/hughesnet-systems-sold-service-that-did-not-work-and-offered-extremely-poor-customer-serv-1004743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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