Report: #1004743

Complaint Review: HughesNet Systems

  • Submitted: Mon, January 28, 2013
  • Updated: Mon, January 28, 2013
  • Reported By: J''villeTX — Jacksonville Texas United States of America
  • HughesNet Systems
    11717 Expedition Land
    Germantown, Maryland
    United States of America

HughesNet Systems sold service that did not work and offered extremely poor customer service in response to complaint. Germantown, Maryland

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I was told by HughesNet that their new Gen 4 System would support a static IP address.  Upon installation I immediately discovered that the Gen 4 system would not support my IP system.  However HughesNet picked up my old modem which I owned, charged me a  $100 installation fee and a $400 cancelation fee never the less.  I have attempted to communicate with HughesNet to settle this issue via registered letter and over the telephone with no return communications from HughesNet to date.  Very poor service and customer relations and technical support.
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