HughesNet MISLEADING, CHEAT PEOPLE OUT OF THOUSANDS, OUTSOURCE TO FOREIGN COMPANIES SO CUSTOMER SERVICE IS LESS THAN A JOKE INTERNET

I had Hughesnet until the end of my contract, June2014. About 6 months before my contract end I began having problems. So in May 2014 I called to set up a disconnect for my contract end date, and was informed that I couldn't do that. Bewildered, I asked when I could set up a disconnect and was informed I could call back on my contract end date and it would be disconnected. Mind you, if anybody calls HughesNet customer service, the call is answered by an outsourced company outside the U.S. and communication is difficult. I asked the rep if she was in the U.S. and she told me she wasn't, that she was in another country.

So anyway, I called again on my contract end date and was quickly informed that HughesNet policy required a 30 day notice before I could disconnect. I tried to explain to the lady on the other end of the phone that I tried to do that a month prior, and told her what happened but she didn't understand me very well because of the language barrier. I also asked this rep if she was located in the U.S. and she QUICKLY said she was not. She spoke broken English and her accent was difficult to make out the English words she COULD say. Needless to say I knew I was going to be on the phone for a while, and I was for over an hour.

It is now over an hour later and I'm STILL trying to set up a disconnect and finally got through to her what I was trying to do. I ended up having to pay for an extra month of service that I wasn't intending on. HughesNet "policy" will NOT allow customers to call and schedule a disconnect on their contract end date; at the same time, HughesNet policy also requires a 30 day advance notice of a disconnect. So basically anybody who signs on with HughesNet is already going to be screwed out of a full month of service just by trying to disconnect ON the contract end date.

In addition, I explained to the customer service representative that I was moving, hence the disconnect, and she tried for 37 minutes to talk me into keeping service by offering discounts. I repeatedly told her I was MOVING so I needed to disconnect service and did NOT want to bring my service to my new location because where I was moving to had other internet options. She finally stopped badgering me and we set up a disconnect. I specifically asked this woman repeatedly if I needed to return any equipment and she told me, "No" each time I asked. Here it is 3 months later and I get my credit card bill with a $324.75 charge on it from HughesNet.

Dreading having to call "customer service" again I did it anyway. Yep, you guessed it, another outsourced customer service representative. This time it was a guy who obviously thinks women are inferior and talked to me as if I were a toddler the entire conversation, which royally pissed me off. So I explain to this guy the charge, and how I disconnected to move, and how I wasn't anywhere near my previous location, and how I repeatedly asked the previous lady if I needed to return stuff, and he put me on hold to "look at the notes" from that call. 

So miraculously in those previous notes, the lady apparently informed me I would be needing to return equipment, despite the fact I asked her this multiple times and she told me that I didn't. The man called me a liar, and by this time I was past livid because of the tone he had taken with me the entire conversation. I ended up using profanity, to which he gave me my "First Warning" and continued to belittle me with his tone. I know I should have kept my cool, but seriously??? This was too much for anybody by this point. I then asked to speak with a supervisor, to which he quickly informed me that none were available.

He then said since I no longer lived near my previous service address that he could send a technician out there and they could remove the transmitter that must be worth millions for them to be charging people out the a*s for. Even though I know for a fact the "transmitters" are NOT reused or anything because I know people who work for sattelite based companies for tv/internet and they told me they never put used transmitters in a customer's sattelite. Anyway, after I saw a light at the end of the tunnel with a technician being sent out, he told me I would still be responsible for sending the equipment back. I wanted to pull my hair out!!!

I told him slowly as I could that I was far away from that location now because I had moved, and he had nerve to tell me that probably not today, but he was sure I could get back there and return the equipment. I couldn't believe what I was hearing! I told him there was NO way I was making that far of a trip for that reason, so conveniently he patched me through to a.... get this.... SUPERVISOR!!!!! Even though there were none there when I asked for one a few minutes earlier. So I spoke with the supervisor and she says she put in a work order for a technician to go to the old service address and remove the transmitter, and maybe the technician will mail it back to the warehouse on my behalf since I no longer live in the area. Then once it gets there I'll get a refund on my credit card. OK. I'll see how far I get with that one.