ED Magedson – Founder
Hughesnet11717 Exploration Lane Germantown, Maryland USA
Hughesnet Hughesnet oversold their satellite capability in the Pacific Northwest Germantown Maryland
Hughesnet oversold their satellite capacity in the Pacific Northwest, but promised me great service. When the internet, and along with it, my telephone, were down more than they were up, I was constantly on my cell phone trying to get my service back. When I finally called and asked them to cancel my "service", I was put on hold for so long, I finally hung up. It took 4 tries over a period of 3 months before I was finally connected to someone who was able to cancel the service. Prior to the cancellation, when I tried to cancel, the operator on the line attempted to sell me upgrades, assuring me that with them, my service would work better. I fell for it the first time, but the service was not better. After that, I just wanted to cancel. I was also told that my telephone issue was my telephone company's (Vonage) fault and I should call them. Vonage told me that Hughesnet was the worst internet service a Vonage customer could have. Even though I purchased my Hughesnet equipment, when I asked what I sould do with it, I was told that I had to pay a huge cancellation fee, and I "could throw my equipment in the garbage". Later, when I was finally sent a copy of my contract, it clearly stated that if I had sent back the equipment within a certain time period, I could have received a $200 refund. By the time I received the copy of the contract, it was too late to return it.
In all fairness to Hughes, they did reduce the termination fee, but I feel that there should have been no early cancellation fee, because I literally had no internet service from Hughesnet. I had to call in my computer technician for a computer problem and he was the one who told me that Hughesnet had oversold their satellite capacity in our area. He would never recommend Hughes. I know that I am not the only person who has had trouble with Hughesnet, as I have read other complaints on the internet. I am wondering if a class action suit against them is in order.
This report was posted on Ripoff Report on 05/08/2014 04:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/germantown-maryland-20872/hughesnet-hughesnet-oversold-their-satellite-capability-in-the-pacific-northwest-germanto-1145172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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