• Report: #1145172
Complaint Review:


  • Submitted: Thu, May 08, 2014
  • Updated: Thu, May 08, 2014

  • Reported By: Judi — Carrolls Washington
11717 Exploration Lane Germantown, Maryland USA
  • Phone: 301-601-4152
  • Web:
  • Category: Internet

Hughesnet Hughesnet oversold their satellite capability in the Pacific Northwest Germantown Maryland

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Hughesnet oversold their satellite capacity in the Pacific Northwest, but promised me great service.  When the internet, and along with it, my telephone, were down more than they were up, I was constantly on my cell phone trying to get my service back.  When I finally called and asked them to cancel my "service", I was put on hold for so long, I finally hung up.  It took 4 tries over a period of 3 months before I was finally connected to someone who was able to cancel the service.  Prior to the cancellation, when I tried to cancel, the operator on the line attempted to sell me upgrades, assuring me that with them, my service would work better.  I fell for it the first time, but the service was not better.  After that, I just wanted to cancel.  I was also told that my telephone issue was my telephone company's (Vonage) fault and I should call them.  Vonage told me that Hughesnet was the worst internet service a Vonage customer could have.  Even though I purchased my Hughesnet equipment, when I asked what I sould do with it, I was told that I had to pay a huge cancellation fee, and I "could throw my equipment in the garbage".  Later, when I was finally sent a copy of my contract, it clearly stated that if I had sent back the equipment within a certain time period, I could have received a $200 refund.  By the time I received the copy of the contract, it was too late to return it.  

In all fairness to Hughes, they did reduce the termination fee, but I feel that there should have been no early cancellation fee, because I literally had no internet service from Hughesnet.  I had to call in my computer technician for a computer problem and he was the one who told me that Hughesnet had oversold their satellite capacity in our area.  He would never recommend Hughes.  I know that I am not the only person who has had trouble with Hughesnet, as I have read other complaints on the internet.  I am wondering if a class action suit against them is in order.

This report was posted on Ripoff Report on 05/08/2014 04:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/germantown-maryland-20872/hughesnet-hughesnet-oversold-their-satellite-capability-in-the-pacific-northwest-germanto-1145172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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