Complaint Review: HughesNet - Germantown Maryland
- HughesNet Germantown, Maryland U.S.A.
- Phone: 866-774-6580
- Web:
- Category: Internet Service Providers
HughesNet Formerly Direcway Hughesnet Fair Acess Policy should be the subject of a Class Action Lawsuit Germantown Maryland
*Consumer Comment: I AGREE COMPLETELY
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When I signed up for hughesnet, there was no mention of any restrictions on how much you can download. I even told the salesman that I used remote desktop to monitor video security cameras at another location. The salesman told me that there are no restrictions but the speed, which can be upgraded for only $10.00 more per month. But the speed I signed up for should be enough to use remote desktop. The speed is OK for it, but after using remore desktop for a little more than 1 hour, I violated their fair access policy. After violating this policy, they throttle your speed down to less than dial-up. When I called regarding the slow down, they explained to me that I can upgrade to a plan that is double the price I signed up for ($120.00), and that would increase my download threshold to 500 mb per day. My original plan was for $60.00 and only allowed 200 mb per day. If I cancel after only 2 days, I am out the money for the installation, which is $335.00 !! I can not effectively use the service even if I upgrade my plan. If anyone knows of a class action lawsuit, please contact me. If any lawyers reading this would like to start the class action suit, please contact me as well. I just don't know how to go about it, but something needs to be done. The policy is way too restrictive, and with the flash and video content popping up all over the net, it's only going to effect more and more people as time goes on. The max amount that you can download in a day is equal to playing an online game for 1-2 hours, or using remore desktop for 1-2 hours !!
Gary
Gilboa, New York
U.S.A.
This report was posted on Ripoff Report on 12/08/2008 08:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hughesnet/germantown-maryland/hughesnet-formerly-direcway-hughesnet-fair-acess-policy-should-be-the-subject-of-a-class-a-399046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
I AGREE COMPLETELY
AUTHOR: Sweetyaerogirl - (U.S.A.)
SUBMITTED: Saturday, June 13, 2009
I too am in the same boat as you. I asked specifically before I signed up if there were any usage limits. I was told "no" and was not told anything about the Fair Access Policy. I didn't have internet service at the time so the only way I would have even known about the policy is if they would have told me about it when i went to order. I would have never have signed up if I knew this information beforehand. Now I am stuck with a service I can't even use (I moved a few months ago and couldn't take it with me) and am paying for service charges. And they won't let me out of my contract unless I pay close to $700. I am totally on board with any class action suit against HughesNet. You have my support!
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