• Report: #1012765
Complaint Review:


  • Submitted: Tue, February 12, 2013
  • Updated: Tue, February 12, 2013

  • Reported By: ramon — west danville Vermont United States of America
Internet United States of America

hughesnet customer service does not exist unless willing to spend HOURS on hold Internet

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when they started new product my existing service slowed down almost to former dial up speed and I suddenly began having the service shut down when using it. They sent message that they could not process my c card for a payment-the implication was that my credit was bad-they locked up my service-it took 1/2 day to get it back up.  They did not submit correct number--it is ONLY card I have. No other vendors seemed to have a problem with it during the same time period-it was their problem-not my card.  They continued to freeze my screen off and on for a period of 2+ weeks-to try to call them was damned near impossible-we would be put on hold forever-over 20 minutes when we would hang up in disgust!  When we did finally get a REAL LIVE PERSON, they usually did not speak a version of English that we could understand--try off-shore!!
I solved the problem after 3 weeks of miserable service by going with a different provider.
I was told that DISH had bought out hughesnet and would now be providing the service-I have had no problems with them--ever. 
I hope that DISH exec's FIRE all of the hughesnet people who designed this blatant RIP OFF SCHEME-i.e. to give s***** service in attempt to sell their 'new-more expensive service.
I now have 10x the speed and can 'surf' all day for hardly any usage: whereas with the hughes net I had to be careful how much time I spent or I would exceed my 'daily limit'. 
IF you are considering hughesnet for sattelite internet, I would suggest a smoky fire and a blanket--it will be quicker and much cheaper. 

This report was posted on Ripoff Report on 02/12/2013 07:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/internet/hughesnet-customer-service-does-not-exist-unless-willing-to-spend-hours-on-hold-internet-1012765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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