ED Magedson – Founder
HughesNet Hourly Data Useage - While All Equipment Is Turned Off. Slow - Sluggish Internet Service. Poor Customer Service Response Time Internet
In January I was told I needed to upgrade to the new Gen4 internet in order to get the better internet connection and faster speeds I had been promised the 2 previous years. I was swinndled by the installer, who insisted he take the equipment I had previously purchased from HughesNet. Not only had the service not improve I notice right away I was going through an extreme amount of data useage.
I began watching the useage meter/charts and found that even when my computers where completely shutdown there was still hourly useage being consumed at atleast a rate of 2-5 kb per hour. I contacted hughesnet tech support, test were run, system was reset, then more promises where made yet the problem was not corrected.
I was able to aquire a corporate number where I began communicating with them. Where he agreed to give me the credits I was duehelp solve these issues. After several calls and several months there is still poor services issues and the data is still being used when not actually in use.
I have tried for months to get this corrected and even at a corporate level no one is actively trying to correct this issue.
This report was posted on Ripoff Report on 07/02/2013 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/internet/hughesnet-hourly-data-useage-while-all-equipment-is-turned-off-slow-sluggish-interne-1063783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.