Complaint Review: HughesNet
Free Standard Installation
Super Fast Speeds = 10-15 MB per second download, 1-2 MB per second upload depending on plan.
THIS IS PURE BAIT AND SWITCH
I had the service set up in January and I also asked them to bill me by mail.
After 1 week of the installation my signal dropped to .14 MB per second. Download was 17 KB per second, (Dial up is 56 KB per second at $10-$20 a month), and stayed that way until April where it all the sudden picked up speed, and I was blasted with "Pay Your Bill Now" notices every time I tried to go onto the Internet.
I find out now that they charged my credit card $110 for the installation of the equipment, and $51.45 for service each month January, February, and March, until my bank cut them off.
You will not receive Unlimited usage either as promised. What I received in April was 10 GB at 10 MB per second slowly tapering down (5 GB = 5 MB per second, etc) to nothing. They tell you that the speed picks up during "Bonus Period" when the service is "free", but that is between 12:00 AM & somewhere around 8:00 AM (when every sensible person would be asleep) and again the signal starts around 9-5 MB per second and tapers to nothing fairly quickly.
Instead of being helped when I called HughesNet, I was put on hold for a long time and then hung up on several times. Finally I was transfered to Tech Support in India and Mexico who I could hardly understand, and who didn't understand anything about my situation. They apologized but wouldn't be able to help me.
I wish that I had seen all the reports on HughesNet here on Ripoff Report before I considered HughesNet.
This report was posted on Ripoff Report on 04/23/2013 09:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/internet/hughesnet-hughes-net-false-advertising-lies-internet-1045708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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