• Report: #1010794

Complaint Review: Hughesnet

  • Submitted: Fri, February 08, 2013
  • Updated: Fri, February 08, 2013

  • Reported By: Valkrider — Pass Christian Mississippi United States of America
Internet United States of America

Hughesnet Hughsnet charged my credit card $481.15 for free installation Internet

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Hughsnet is a big ripoff do not give them your credit or debit card information. Here is what they have done to me so far ; I was told that by giving them my deit card it would only be used for credit information and not be charged except after installation which was supposed to be free and after installation it would be only for the first moths service of $59.99 plus tax. They also mentioned I could get a instant rebate of $200.00 thus costing me $200.00 should I decide to purchase the equipment and that If I decided to go that route which I didnt I could put it on another credit card not my debit card.I was told that by one of their local installers. The installer showed up Dec. 21 2012 installed the internet dish and by the way it was dark outside. It took them a whole 20 minutes and they just laid the cable on the ground and by the way the dish is pointed directly at my power line coming into the house which probably accounts for the lousy service. The installer had me sign saying this was to show he had installed the service and I asked him about my bill how do I pay and I asked and he said I would get a bill no money needed today and I thought how nice until on Dec 24th yes Christmas Eve and I had been shopping of course My Checking account went crazy and I saw this charge from Hughesnet for $481.15 I about had a stroke. I called them and the bank after Christmas holidays which were horrible by the way because of the turmoil Hughsnet caused me with my checking account. I called the bank cancelled my card and tried to get my money back but no luck. I called Hughsnet to cancel and was told that would cost over $400.00 and the person on the phone agreed that if I purchased the equipment the would give me the $200.00 instant credit I was promised which by the way is no such thing the instant credit is a rebate which must be sent off after your second billing statement. The instant credit turned into a charge not a credit and they have turned off my internet service and now want another $275.00 and some change ! Thank goodness I cancelled my debit card or they would have charged me another $275.00. I am not paying it ! They have even threatened collections so please avoid Hughsnet by the way the credit they gave me was supposed to give me 4 months of service free basically at $49.99 What a ripoff !! Buyer Beware !! That is a lot of money to pay for 30 days of internet service and was also a lure (lie) to keep me from cancelling before my thirty days

This report was posted on Ripoff Report on 02/08/2013 07:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/internet/hughesnet-hughsnet-charged-my-credit-card-48115-for-free-installation-internet-1010794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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