Report: #340898

Complaint Review: HughesNet

  • Submitted: Mon, June 16, 2008
  • Updated: Mon, June 16, 2008
  • Reported By: Marion Illinois
  • HughesNet
    www.HughNet.com
    Nationwide
    U.S.A.
  • Phone: 866-347-3292
  • Web:
  • Category: Internet

HughesNet HughNet -- HugeNet of deception Nationwide

Show customers why they should trust your business over your competitors...

I purchased the HughesNet service in March of 2008. I have nothing but problems with them. 1st I was told you could try it for 30 days without cost to met if I decided not to continue. I asked if the installation was in that 30 day no risk and was told that if I decided to discontinue services within 30 days I would have to pay NOTHING. RIGHT.

After about two weeks I decided that my other dial up provider was just about as fast and was a lot cheaper. When I called to cancel the service I was told there was a $400.00. Cancellation fee and I would be charged the fee as soon as I cancelled and would also be charged the monthly fee until they received their equipment back.

I told them that I was told there would be no fee if I cancelled before my 30 days were up. I was then told that the person who told me that had no authority to say that and they had always charged a fee for installation if you cancelled within the 30 day period.

I wish now I had just paid the $400.00. My billing has not been correct since the first one. I have the basic package (as cheap as you can get) my bill dated 6/13/08 was $179.71.

My first bill was $106.23 for 5 DAYS. I was told that was pre-billing for a month, but I was charged $122.09 the next time period, which included the first 5 days, and just on and on it goes.

I have had awful speed after the second day. I time one down load, nothing special, I shut off the computer after an hour.

Customer Service is of no service either. If you have a question about billing, if you get to talk with someone, they don't understand or speech English very well. They will not help get your problem taken care of.

I feel HughesNet takes advantage of the people who believe their advertising. They should be held accountable

I purchased the HughesNet service to finish my college degree and better my life, but that has not happened. I have had to drop out of classes because HughesNet does not support online classes. I am having to pay for student loan and classes that I can not get too. Not only does my bill keep rising but I now have the bills of college.

Paula
Marion, Illinois
U.S.A.
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This report was posted on Ripoff Report on 06/16/2008 09:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/nationwide/hughesnet-hughnet-hugenet-of-deception-nationwide-340898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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