Complaint Review: HughesNet
- Phone: 301-428-5500
- Category: Internet Service Providers
HughesNet Previously Direcway False advertisment very misleading Extremely slower speeds then promised Plain and simple CRAPPY SERVICE Nationwide
I pay for speeds of 800/down and 100/up, but what I actually receive is about 250/down and 50/up!
You ought to try testing your own speeds (customercare.myhughesnet.com/tools/speed test).
I made a call to their customer service about slow speeds I've been experiencing and they tell me that I pay for services UP TO (jkey words here) 800/down and 100/up - which is extremely rare that I actually receive this much - because the network is busy. ALL DAY, EVERY DAY THE NETWORK IS BUSY! ABSURD!!!
Not to mention you can't understand a d**n thing their customer service reps are saying (heavy accent).
I'm finding a new provider TODAY. I think we should organize a class action lawsuit!!!
Also may want to try this number it does work and gets you to corporate direct and fast.................
Call the Corporate Office, press 0 for the Operator and ask for Executive Customer Care.
Hughesnet Corporate 301-428-5500
Samples of my tested speeds:
May 8th, 11:26PM - 249/25 kbps
May 8th, 11:22PM - 388/24 kbps
May 8th, 11:20PM - 368/37 kbps
May 8th, 01:06PM - 655/24 kbps
May 8th, 01:04PM - 362/28 kbps
May 8th, 01:02PM - 442/36 kbps
May 7th, 08:19PM - 172/19 kbps
May 7th, 08:13PM - 194/11 kbps
May 7th, 08:05PM - 144/26 kbps
May 7th, 08:01PM - 171/30 kbps
May 7th, 07:56PM - 55/15 kbps
May 7th, 01:04PM - 846/152 kbps
May 7th, 01:01PM - 713/53 kbps
May 7th, 12:44PM - 811/35 kbps
May 7th, 12:41PM - 498/31 kbps
May 6th, 11:20PM - 224/33 kbps
May 6th, 06:48PM - 319/10 kbps
May 6th, 06:45PM - 263/10 kbps
This report was posted on Ripoff Report on 05/09/2008 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/nationwide/hughesnet-previously-direcway-false-advertisment-very-misleading-extremely-slower-speeds-t-331637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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