Report: #1337627

Complaint Review: Hughesnet

  • Submitted: Fri, November 11, 2016
  • Updated: Fri, November 11, 2016
  • Reported By: Randy — Milburn Oklahoma USA
  • Hughesnet

    Nationwide
    USA

Hughesnet suppose to be getting 60 gigs a month Nationwide

*Consumer Comment: Data usage

Show customers why they should trust your business over your competitors...

 I signed up for hughes net because they were the only ones available in my are at they time that offered 60 gigs or at least that is what I thought I was signing up for. For the first month everything was great it was fast and I didn't have no issues of running out of data. 3 days into my second month I all of a sudden couldn't use internet on anything but my computer so I called customer service and the told me I had ran out of my 10 gigs of anytime, after asking what happened to my 60 gigs they proceeded to tell me in a very rude and hateful manner that I still have 50 gigs that can be used between 2am and 8am. I told them I'm not even awake for those hours that I'm just throughout my money away and asked if they could be moved to my anytime. They told me they can't do that because they are on a shared satilite connection. Then after many hours of aurguing back and forth they told me that I can increase me anytime data to 20 gigs, which is the most they offer and reduce my data usage. So I did that and then five days later I was out of data again, so I just purchased aditional data. One one week later after spending an additional $64 on top of the already $120, I am out of data and there is still 2 weeks left of this cycle. Hughesnet is nothing but a bunch of lying idiots, who's main mission is to rip people off.

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This report was posted on Ripoff Report on 11/11/2016 08:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/nationwide/hughesnet-suppose-to-be-getting-60-gigs-a-month-nationwide-1337627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Data usage

AUTHOR: Gabe1972 - (USA)

During the first twenty days of your service, your monthly data alottment is actually reset daily.  Then, the monthly data is for the remaining ten or eleven days of THAT monthly data cycle.  After that, your monthly data is for an actual month.  That you didn't run out of data in the first twenty days is due to the resets, then for the last ten or eleven days of the monty you must not have used more than your monthly alotment.  

It's very important that one watches their data usage from the very beginning.  This is how most people notice the initial daily resets.  They see that their data is back to full on the second day, then either call or ask on the net and then find out about the resets.

The initial twenty days of resets are done to allow one to update/upgrade all of their devices to current or the desired level without it affecting what would be ones normal monthly data during the initial connection.  Some people's devices haven't been online for months, and it could take quite a bit of data to get them to the current or desired level, especially when there are multiple devices.  The resets are done as a courtesy to help with this.   

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