Report: #1339351

Complaint Review: HughesNet

  • Submitted: Tue, November 22, 2016
  • Updated: Tue, November 22, 2016
  • Reported By: Jim — LIncoln California USA
  • HughesNet

    Nationwide
    USA

HughesNet This company advertises high-speed internet service and the service is DEFINITELY not high speed. Their service is comparable to dial-up internet service. I upgraded my service with them to the fastest service available from them and found there was no difference between the two services and disconnected my service. They charged me almost $400 for early disconnection which is a ripoff because they didn't deliver the high-speed service they promised. Don't EVER deal with this company and simply get dial-up service. Nationwide

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HughesNet advertises high-speed satellite internet service so I ordered my service from them after my old service kept having problems where it would constantly go down and I was unable to access the internet when I wanted to on many occasions. They were completely unable to explain to me why it kept gong down so I switched to HughesNet which was only one of a very few that serviced my area.  My contract with them was for two years.  

When I first got the service I found that the speeds of uploads and downloads was comparable to dial-up intrnet service which, as everybody knows, is definitely not high speed.  When I noted this I upgraded my service with them to the fastest they had available and found that there was no difference between the two advertised speeds.  Since this was completely unsatisfactory to me, I cancelled their service and they charged my credit card almost $400 for early disconnection which was completely unfair because they didn't deliver high-speed service as advertised and promised verbally.  I came to find out later that they don't guarantee their advertised speeds.  

Whatever you do, don't do business with HughesNet because their service is a rip-off.  Simply get dial-up service at a much lower rate with no contract and you will get the same service quality as they deliver.  HughesNet internet service is definitely a major rip-off.

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This report was posted on Ripoff Report on 11/22/2016 05:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/nationwide/hughesnet-this-company-advertises-high-speed-internet-service-and-the-service-is-definite-1339351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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