Report: #1303036

Complaint Review: Hughesnet

  • Submitted: Mon, May 02, 2016
  • Updated: Mon, May 02, 2016
  • Reported By: Jat — East Aurora New York USA
  • Hughesnet

    Nationwide
    USA

Hughesnet We have a rental in a remote area. When we had Hugesnet installed, we didnt recieve any internet. We I called customer service, (in El Savador) I was told it could take 24 hours. Chicago Il. Nationwide

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After a week, I was told to get a Belkin router, $100. which didnt help. After spending hours on the phone with customer service people that spoke poor English, I said to cancel my service, as I was recieving none, for my money.They then told me, I was passed the dealine, and would have to pay a $400.00 termination fee!!! 

We have a remote rental. We had hughes net installed for $179.00, plus $50. for buried cable. We never recieved internet service. When I called initally, customer service said it could take twenty four hours. I called customer service a few days later, and was told to buy a good router. After spending $100. on a Belkin router, I still recieved no service. Once again I called custoer service, which is always routed to a foreign country, I was told they would give me one month free service. I was told, it may just be because we had quite a few blizzards and bad weather. After a month, weather was clear, and STILL no service , I called and demanded, they cancel my service. They did not. Again, I called, and demanded they cancel, and return my intial $179.00, because I recieved no service, and I was told I would have to pay a $400. termination fee!!!!!  This company is fradulent, deceptive , and hired scam artists!!!

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This report was posted on Ripoff Report on 05/02/2016 07:09 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet/nationwide/hughesnet-we-have-a-rental-in-a-remote-area-when-we-had-hugesnet-installed-we-didnt-rec-1303036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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