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Report: #1328879

Complaint Review: Hunter Douglas Duet honey Comb shades - Nationwide

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  • Reported By: Bond007 — Greenwich Connecticut USA
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  • Hunter Douglas Duet honey Comb shades Nationwide USA

Hunter Douglas Duet Honey Comb shades Their Warranty is a Rip Off Port Chester New York

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One of my Hunter Douglas Duet Honey Comb Shades needed to be restrung.  I contacted Wallauers in Port Chester, New York and they said it would cost $45.00 to send the Shade back to Hunter Douglas. I contacted Hunter Douglas and they told me they give a 7 year warranty on their shades.  I was told that I could not directly send the shade back to them as it had to go through one of their dealers.  The reason was that the dealer created a return authorization.  I said I could return the shade to Hunter Douglas using Tracking.  The Rep at Hunter Douglas said that wasn't acceptable in case my shade was lost.  What a bunch of BS that was. They don't want to stand behind their Warranty and have their Dealer charge me $45.00 for the return. Hunter Douglas should pay the dealer if their product is under Warranty like other companies do. I would have second thoughts about buying Hunter Douglas Shades again or recommending them.  They should honor their 7 year warranty at no charge instead of having a Dealer charge me $45.00.  I could return my shade for under $14.00 Priority Mail.  When buying shades get you Warranty in writing.

This report was posted on Ripoff Report on 09/18/2016 09:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hunter-douglas-duet-honey-comb-shades/nationwide/hunter-douglas-duet-honey-comb-shades-their-warranty-is-a-rip-off-port-chester-new-york-1328879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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