Huntersville Ford Ripoff, Took my money, never fixed my truck that stalled while driving, made light of the problem and an employee drove my truck home over night putting 70 miles on my truck and leaving me without gas. Rude, unhelpful, sarcastic employees. Huntersville North Carolina

May 17, 2005
THE FOLLOWING WAS SENT TO HUNTERSVILLE FORD, HUNTERSVILLE,NC
WITHOUT ANY RESPONSE!!

On April 27, 2005 I took my 2001 Ford F-150 to your dealership for repaires. On that date while making a right turn the engine stalled, causing me to lose steering control and most of my brakes. I was able to put the vehicle in neutral and restart the engine.

The repairs done to my vehicle was replacing the IAC valve. According to John Phillips, Asst. Service Mgr. this item was replaced after the computer that was hooked up to my vehicle showed that this item needed to be placed.

On May 13, 2005 again while making a right turn my vehicle again stalled, causing me to lose steering control and most of my brakes. Again I put the vehicle in neutral and restarted the vehicle. I took my vehicle back to your dealership for repaires at approximately 9:30 am.

At 3:00 pm that same day I decided to telephone your service department for a status of my vehicle because no one in the service department telephoned me. I talked with Mr. Phillips who told me my vehicle was driven in the morning in hopes that the vehicle would stall so they could see what the problem was but the vehicle never did stall for the service technician.

I then asked Mr. Phillips what work was being done on my vehicle. I was told no work was being done. I asked Mr. Phillips why I was not telephoned earlier with this information and asked why I had to telephone him at 3:00pm for the information. Mr. Phillips could not provide me with an answer only to say that he could not find a problem with my vehicle.

I then asked Mr. Phillips what he planned to do to fix my vehicle and he responded I don't know that he could not find the problem. He then suggested that I allow him to keep my vehicle overnight so he could again drive it with a computer hooked up to my vehicle hoping that it would stall.

I agreed and allowed Mr. Phillips to keep my vehicle overnight to continue to search for the problem. The next day, May 14, 2005 I again waited for a telephone call from Mr. Phillips but he did not call me to give me an update on my vehicle. So I decided to telephone him for information.

Mr. Phillips again told me my vehicle was driven around and that it did not stall. I asked Mr. Phillips what his plan was to fix my vehicle. His response was I don't know that he could not find the problem. I asked him what Ford would do in the situation that he could not find the problem in my vehicle. His response was I don't know.

Mr. Phillips then suggested that I pick up my vehicle from your dealership. I was very offended that he would suggest that I drive my vehicle knowing that I have had two engine stalls losing all steering control. I explained to Mr. Phillips that I was not going to drive that vehicle with my family inside and take the risk of an engine stall while driving 65 MPH on the freeway knowing that would cause a serious traffic collision and even death to myself and my family.

He again suggested leaving my vehicle at the dealership so he could continue to drive my vehicle around as he waited for an engine stall. I agreed but requested that Huntersville Ford loan me a vehicle while they tried to fix mine as I suspected that it could take some time to locate the problem.

Mr. Phillips consulted with Mr. Mike Gilbert, Service Mgr. on my request for a loaned vehicle. Mr. Phillips advised me that Mr. Gilbert would not loan me a vehicle but I could rent one from him. I then telephoned Ford Customer Service who advised me that Ford had that right to keep my vehicle for 30 days while they continued to search for the problem with my vehicle.

I quickly realized that I could not afford to rent a vehicle for 30 days so I was left without a vehicle while Mr. Phillips continued to drive my vehicle hoping for it to stall. On May 16, 2005 I telephoned your dealership and asked to speak with the service manager, Mike Gilbert.

I had to leave a voice message for him but I made it very clear that I was not happy that no work was being done on my vehicle and that my vehicle was only being driven around. I also stated that I had filed a complaint with the National Highway Transportion Saftey Administration and that I was going to file a complaint with the Better Business Bureau.

I stressed to him that I wanted answers about my vehicle and told him I wanted him to telephone me. I never received a telephone call from Mr. Gilbert. Instead later that day Mr. Phillips telephoned me with concerns about my tires amd that he would not allow his employees to drive my vehicle any longer because it was unsafe.

Mr. Phillips continued stating he still could not get my vehicle to stall for him that he even drove my vehicle to his home and drove it back to work the next day. I was very upset that Mr. Phillips, at the end of his work day would drive my vehicle to his home in Statesville then drive it back to work the next morning as if he owned the vehicle.

I asked to speak to the service manager to complain. Mr. Gilbert immmediately got on the telephone and in an uncaring manor defended Mr. Phillips stating that I knew they had to drive my vehicle. I told Mr. Gilbert that I understood my vehicle needed to be driven but not that an employee would be allowed to take my vehicle home with him.

Mr. Gilbert then stated that he did not have a crystal ball that would tell him whats wrong with my vehicle. I was very upset with both Mr. Phillips and Mr. Gilbert and told Mr. Gilbert I had already filed a complaint with NHTSA and BBB but before I could finish my sentence Mr. Gilbert cut me off and stated I know I got your message.

Mr. Gilbert admited that he heard my voice message for him demanding a telephone call for answers and chose to ignore me by not returning my telephone call. I no longer wanted Huntersville Ford employees access to my vehicle so I picked up my vehicle on May 16, 2005. When I picked up my vehicle I learned that service employees put 70 miles on my vehicle's odometer and I was left with an empty tank of gas.

The gas light activated as I drove out of your parking lot. Since then I have not only filed complaints with NHTSA, BBB and Ford Corporate Customer Service but I have contacted WSOC-TV Whistleblower advising them of my experience with Huntersville Ford.


Needless to say Huntersville Ford has left me and my family feeling very unimportant and disrespected. I can not and will not recommend to any of my co-workers, family, friends or strangers to have any business relations with Huntersville Ford.

Robert
Huntersville, North Carolina
U.S.A.

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